Residence Inn by Marriott Kansas City Downtown/Convention Center Guest Reviews
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0.5 miles from Kansas City centre |
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Rikki Tue, 12 March 2024
Very good
Liked: Location, room clean and spacious
Disliked: Valet parked my car out on the public street, in front of a fire hydrant. Was walking by it when I noticed my car the next day 14 hours later. Notified Valet and was told it would be moved to the private lot of the hotel. I had specifically changed hotels for better parking arrangements.
Marcela Wed, 28 February 2024
It was very good, I...
Liked: Good location, very comfortable and clean
Disliked: My room didn’t have a nice view
Jordan Mon, 26 February 2024
Exceptional
Liked: Nice room with fold-out couch and fairly large refrigerator. Extra bar stools helped separate the family.
Sierra Sun, 11 February 2024
Very good
Liked: The room was very much like home.
Disliked: The fact we couldn't stay longer
Brittany Wed, 31 January 2024
Very good
Liked: The gentleman that checked us in was incredible. Answered our questions, gave suggestions and genuinely seemed to care about why we were there (cheer competition) and wished our daughter good luck. The rest of the staff seemed just as friendly.
Disliked: We did not have hot water therefore took cold showers at 5 am.
Alicia Tue, 30 January 2024
Disappointed we didnt have hot...
Liked: The room was big
Disliked: No hot water to shower and refrigerator wasnt cleaned out
Teresa Mon, 29 January 2024
Exceptional
Tyandlaynesmom Wed, 24 January 2024
Great stay
Liked: Everything!! Valet was kind and respectful. Front desk employee was friendly and welcoming. The room was spacious and comfortable.
Disliked: Absolutely nothing. It could not have been more perfect.
Krista Sun, 21 January 2024
Sorely Disappointed - Save Your Money, Stay Elsewhere
Liked: The building itself is beautiful and in a wonderful location, close to the street car line and easy to find. Beds were super comfortable. The late night staff was thoughtful and helpful.
Disliked: All of the daytime staff was rude, condescending, and unhelpful. Valet service is AWFUL. Left my car running for an hour in the driveway AFTER I returned it. I took my car back on the first day and they still charged me 3 days of parking at $35/day (they charged $40 the first day and we arrived at 10:30PM). On top of this mess, there was hair in the shower when we arrived. There was no liner in the trash cans. It was clear that whoever cleaned that room just did the bare minimum they could get away with. We stayed in a suite with a sofa bed but we were given no bedding so my kids had no blankets the first night. When we asked for bedding, the maid brought us a sheet. No pillow. No blanket. Just a sheet. The breakfast is low quality and not refilled. If you don't make it within about the first hour of breakfast, you won't have many choices, if any. There isn't even a place for you to return your dishes, you just leave them on the table. The problem is, they don't start cleaning up til towards the end of breakfast so there are dirty dishes and tables everywhere and no food. Last but not least, there was a broken light hanging in the swimming pool. I am SO disappointed in this stay. I was excited to stay here when we reserved and thought that I could expect the quality associated with the Marriott name. I was sorely disappointed. There is a Home2Suites hotel about 3 blocks away that beats this on every level except the size of their pool. We will go back there in a heartbeat before we ever stay here again.
Krista Sun, 21 January 2024
Sorely Disappointed - Save Your...
Liked: The building itself is beautiful and in a wonderful location, close to the street car line and easy to find. Beds were super comfortable. The late night staff was thoughtful and helpful.
Disliked: All of the daytime staff was rude, condescending, and unhelpful. Valet service is AWFUL. Left my car running for an hour in the driveway AFTER I returned it. I took my car back on the first day and they still charged me 3 days of parking at $35/day (they charged $40 the first day and we arrived at 10:30PM). On top of this mess, there was hair in the shower when we arrived. There was no liner in the trash cans. It was clear that whoever cleaned that room just did the bare minimum they could get away with. We stayed in a suite with a sofa bed but we were given no bedding so my kids had no blankets the first night. When we asked for bedding, the maid brought us a sheet. No pillow. No blanket. Just a sheet. The breakfast is low quality and not refilled. If you don't make it within about the first hour of breakfast, you won't have many choices, if any. There isn't even a place for you to return your dishes, you just leave them on the table. The problem is, they don't start cleaning up til towards the end of breakfast so there are dirty dishes and tables everywhere and no food. Last but not least, there was a broken light hanging in the swimming pool. I am SO disappointed in this stay. I was excited to stay here when we reserved and thought that I could expect the quality associated with the Marriott name. I was sorely disappointed. There is a Home2Suites hotel about 3 blocks away that beats this on every level except the size of their pool. We will go back there in a heartbeat before we ever stay here again.