Residence Inn by Marriott Kansas City Downtown/Convention Center Guest Reviews
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|2.5 miles from Kansas City centre|
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Anonymous Mon, 8 January 2018
Anonymous Thu, 28 December 2017
Rhondah70 Mon, 11 December 2017
Nice hotel but did not...
Liked: Breakfast was very good as was the room. Suite had full size refrigerator, decent cooking supplies etc. The walk in shower was great. Overall was very nice--still had that new "feel". Staff was polite and helpful. I can't complain at all about the hotel itself.
Disliked: When I booked the room, it plainly stated that FREE parking was included, but with reservations needed. There was even a link in Booking.com reservation to request the parking, asking how many vehicles and date of stay. Turns out, there's no free parking and only valet, which was expensive, especially after tipping the valet every time we went off site! I AND Booking.com inquired why parking terms changed AFTER reserving room...they did not reply to me at all and basically told Booking, "Sorry, that's the way it is" AND then changed the reservation site to reflect paid valet only. That's well and good for future stays but they should have honored what was originally advertised. I may still contact corporate but it is a moot point now. Not sure if I would use them again due to the high room rate/valet parking only, which is unfortunate as I go there for a concert every year and it is decent walking distance from Sprint Center.
Tyler Mon, 11 December 2017
Anonymous Mon, 11 December 2017
Jacqueline Thu, 23 November 2017
Excellent location to area of...
Liked: The breakfast options were excellent for any dietary needs.
Choices for children was very good too
James Wed, 22 November 2017
Anonymous Thu, 16 November 2017
Mekeya Mon, 13 November 2017
Overall my stay was amazing!
Liked: I loved everything about this hotel except the front desk employee who assisted me when I first arrived.
Disliked: When I first arrived at the hotel the young African American lady at the front desk who wore glasses with the mole on her face was very very unprofessional! I stood at the front desk for about 3-4 minutes before being helped while she walked back and forth behind the desk complaining to another co worker about being at work and how she was ready to get off because she didn't want to be there. When she finally decided to assist me she was very rude, unprofessional and when asked a question, rolled her eyes and responded with an attitude. I had to go back outside to my car to grab something and when I returned she was assisting another young lady she was rude too as well. While waiting I was approached by a very very nice young man (employee) who asked "have I been helped" he assisted me and checked me in,in no time, explained everything clearly and was very professional. Kudos to him!
Jill Tue, 31 October 2017
Liked: Location, clean