Great place to stay and close to Ruoff Home Mortgage Music Center. Free breakfast was a plus as well. Will definitely stay again.

Liked: Very friendly and clean.
Disliked: Nothing.

Wish I could have stayed...

Liked: Fancy suite! Fully stocked kitchen, living room and bedroom separated. Large vanity and bathroom area. Large enough for two TV's!
Disliked: Parking lot full late at night. Most likely due to 2024 Eclipse crowd. Because of the Eclipse, we were notified ahead of time that there would be no available late check out, beyond the standard check out of 12 noon.Neither "issue" a bother.

Good

Besides the over charge, I...

Liked: I loved the room and pool. Nice that there is a basketball court and snacks/drinks available for purchase all night.
Disliked: I didn’t like the fact that I was double charged. Stereotype definitely played the part. I paid through the app. I had to change from my name to my man’s name because he was arriving sooner than me, and there was no option to include guests names. One of the workers made a statement to the other worker when he tried to check in, talking about I’m going to make him pay all the fees. I paid $366 through booking and paid an additional $410 due to the workers assuming my man was paying for a good night. This was a family weekend and those comments shouldn’t have happened.

Exceptional

My friends and I came...

Exceptional

The New Years Nightmare

Liked: The hotel was very nice upon arrival. Checkin went smooth. The lady at the desk was very friendly. They had an adorable hot chocolate station and that as well as the coffee and juice were available at all times. I loved that. We really enjoyed the pool and hot tub. The room was spacious and by all appearances very clean. The only reason I am giving it a two instead of a one is because of the daytime manager, Maria, who handled the negative situation with grace, poise and professional expertise. She was truly stellar.
Disliked: My husband had just fallen asleep and I was almost asleep when I noticed movement out of my peripheral vision. Four small bed bugs on the sheet. I awoke my husband and we turned on the lights and throughout the night we saw and killed around 30 that kept emerging from the headboard. Right after this started we went down to talk to the man working the night shift who was either unwilling or unable to help us. He was very noncommittal about a refund so we could immediately leave, so we had to wait until morning to speak with a manager. We asked if we could use the dryer to heat treat clothing contaminated from being in the room. His concern was that the noise of the dryer could wake up other guests. In the end we were able to use it. My husband and I were up the entire night dealing with this horrible situation. As previously mentioned, Maria, the morning manager was excellent. Between her and Booking this has been refunded and the situation is being handled for future guests.

Liked: The staff is always great
Disliked: This location used to have cocktail and refreshment hour and better breakfast what happened

Exceptional