Residence Inn by Marriott Harrisburg North, Lawnton

Weekend Harrisburg getaway

Liked: Everything was so new and modern. The cleanliness was immaculate.
Disliked: The people above me were super noisy and loudly stomping but that?s not the hotels fault.

Horrible experience

Liked: Nothing this time
Disliked: I booked 2 rooms at this hotel last Sunday and it was amazing, minus the broken closet door handle. The gentleman that worked that day was very nice. So I booked a room again this weekend and it was HORRIBLE!! The young lady at the front desk was rude. There was no cart to carry are bags up to the room so we had to make 3 trips to the car and back. I couldn't believe this beautiful hotel literally had 1 cart and it was nowhere to be found! The girl made it her point to let me know the noise had to stop at 10pm because she seen my bluetooth speaker, and that only 5 people could stay in the room because she seen me my fiancee and our 3 children. The pool had no towels so when my fiancee went to ask for towels for our children the young lady who was always on her darn cellphone says I just gave a ton to the guy which was a black man we didn't know and never seen. My fiancee kindly says I know we "look" alike but we are not together. Smh why would u assume we were together. So she give her the towels but with attitude and when she came upstairs she told me so I matched down there and asked was there a limit on how many towels a room can get? She said no but we don't have any towels. A hotel that was fully booked had no towels!!! She could of been washing towels while she was on her phone all night. My brother and sister stopped by and they wanted a room and was told sorry we're booked but then they watched a white gentleman come in and get a room!! The room we stayed in 326, the dishwasher was full of what looked MOLD and smelled so bad. With that being said I will never stay there again!! The hotel is in a beautiful area, an area I grew up in, but it's a bit GHETTO. The employees lack customer service skills. Can't wait to talk to the MGR on Wednesday.

Exceptional

Liked: I love the atmosphere. Very clean, the pool was perfect not too much chlorine. The fire pit was my favorite ?? Can wait to stay again.
Disliked: They staff wasn't that friendly. The closet door handle was broke off. Besides that it was great!!

Good, but no breakfast!

Liked: The hotel is very clean, the staff is very kind, the pool was super good.
Disliked: The breakfast advertised is completely different from the supplied. When the hotel tells you that it offers a complete continental breakfast, you trust the information. I received a grab-and-go bag containing an apple, an industrialized banana muffin and a cereal bar. Also I could take a coffee / tea at the bar. No milk, breads, eggs, other fruits, cereal, as per the photos. We had stop to take a breakfast on the way. There are cheaper hotels with no breakfast, and we've chosen this just because of that convenience.

Exceptional

Liked: Comfortable room - all that was needed was provided.

The hotel was very beautiful....

Liked: The pool was beautiful I love the pool , the rooms , and the fire pit is my favorite but unfortunately it was covered due to the snow for my stay.
Disliked: Everything was perfect !