Name: Residence Inn by Marriott Hamburg Altona
Address: Kuhnehofe 10, Hamburg
Rating: 4.25

Very good

Exceptional

Room stinking of cigar smoke,...

Liked: Personel was great and polite and helpful. Decent gym, good breakfast
Disliked: I already put a complaint about this with No answer, as I required a refund for my first night.The room was absolutely stinking of cigarette smoke, which was an awful experience, especially arriving late after my luggage was lost, tired. Room w’s changed the next day- a waste of money to be honest the first night.On the noisy side ( noisy neighbours)

Stinky toom of cigarette smoke

Liked: Amazing reception Ladies . Very helpful, Nice , professional and extremely kind. Helped with the luggage, bad room (see below) and overall guidance.
Disliked: Stinking of cigarette smoke - unacceptable experience , I would like to file a claim and request for a refund for the 19-20 stay. I have changed the room (again the Nice receptionists Ladies ) and stayed 20-24 in a decent , NOT stinking room.

Exceptional

Liked: Modern spacious apartment. Very quiet as the rooms are sound proof.Walking distance from a station and a supermarket.Staff from the Moxy are really friendly and helpful. (We collected ice from them every evening)
Disliked: Smart tv’s to be installed.

Very good

Superb

Liked: Quiet location, spacious room.
Disliked: Limited choice of selections during the breakfast

Very good

Liked: Helpful, friendly international staff, especially at the reception; buffet breakfast with wide selection of cold and hot food (no any surprise day by day but the quality was OK); complimentary drinks (0-24h); location; new, well designed building and room (except for the bathroom mirror lighting, which is extremely weak)
Disliked: The housekeeping service - we only got room cleaning service only once during our staying (five nights) - even then it was not complete; we had a studio room (like an apartment), so it was possible to collect e.g. foul-smelling (bio) waste, it seems to be inappropriate protocol for housekeeping service; cleanliness - stained carpet and couch; our air conditioning was not worked (should check regularly)