Residence Inn by Marriott Grand Rapids West Guest Reviews
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1.9 miles from Grandville centre |
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Jinhee Wed, 24 April 2024
Very good
Liked: I can’t remember the name of the employee who checked me in but she was very helpful and kind!
Disliked: The trash cans outside were overflowing
Joe Mon, 22 April 2024
Great place for a weekend...
Liked: We liked that it was stocked with all the kitchen essentials needed to cook with. Usually we bring all our own dishes and cookware. This time we left it all in the car. That was amazing.
Halie Tue, 16 April 2024
We didn’t stay, but hotel...
Liked: We didn’t end up staying because we booked thinking the hotel had an indoor pool. The main lobby was clean, and Antoine at the front desk was very nice and helpful with our cancellation.
Disliked: Our only complaint is the property does not have an updated email address on file, so any communication we attempted to send, even through booking goes to Tabitha and comes back that she’s out of the office until March 6th, which is well over a month past that date now and she hasn’t updated it since returning. This caused me problems trying to cancel my booking with booking.com as they couldn’t send an email to any other address except what the property had listed. If the email address had been set to the actual hotel and not the sales person, we wouldn’t have been on hold back and forth with booking for over an hour trying to cancel and switch hotels. Hopefully they can correct this so other guests do not run into similar issues.
Verified Hotel Guest Fri, 29 March 2024
This guest did not leave comments about this hotel.
Angela Thu, 28 March 2024
Very good
Cynthia Tue, 19 March 2024
Liked: The room was clean and comfortable. Staff was friendly and helpful.
Disliked: The parking lot was horrible. Too many potholes.
Guevara Sat, 16 March 2024
Exceptional
Gayle Thu, 14 March 2024
Very good value.
Liked: Amenities in the kitchen.Comfortable bed.Nice shower
Disliked: Towels are a bit small.
Lechuga Mon, 11 March 2024
Exceptional
Clayton Sun, 25 February 2024
Had a good stay, staff...
Liked: Full living quarters was a nice change. Dishes and all, real nice after a concert
Disliked: Tv didn't work, not a deal breaker. Still had a good stay