Name: Residence Inn by Marriott Fort Lauderdale SW/Miramar
Address: 14700 Hotel Rd, Miramar, FL
Telephone: (888) 406-7656
Rating: 4.25

Exceptional

Hot and rude!!

Liked: Was only 10 minutes away from conference location.
Disliked: Day, one check-in was beautiful. However, once we arrived to our room, there was a strong smell of smoke in our non-smoking room. Went back to the front desk and let them know. There are room, it smelled extremely like smoke and that we had kids that didn't need to continue to smell. It receptionist inform me that there is nothing they can do about what the people before us did in the room and handed me a can of spray. And told me to just spray this in the room. Long story short that didn't work. Overnight the AC stop working. Contacted receptionist at front desk and informed her that IA c was not working in that we were traveling with a toddler and an infant, and informed them that the heat was causing them to be fussy. She inform me that she would send maintenance and she did..... however make this game at 10 AM and he informed us that the AC unit was just frozen, and it would only take him a moment to unthaw it. So I informed him since it was extremely hot that we would leave and come back shortly. My family and I left for about 4 hours, expecting to come back with the AC on, we returned to a pal of screws on the window seal and the entire side wall near the bed. Left uncovered and nothing but wires and the full AC unit exposed. So I called the front desk and ask, how long would it be before maintenance finished? She responded that she didn't know and would call us back. However, she never Call back so I called again, and her first response started with (like I said ) in the rudest way. When maintenance returned.He wasn't able to tell me much due to the fact that he did not speak English.So once again, I had to communicate with the front desk, they told me it would take another hour. 3 hours later, our AC was not fixed. And now we had another guess in the room. When asked, could we move to another room?No answer was givenAdd more rudeness in return. Due to this process, we now we're on a second day of not having ac.