Residence Inn by Marriott Dallas Plano/The Colony

Exceptional

Good

Good

Overall Great Stay, Need new...

Liked: The young lady was rude and not welcoming at all. She act like she was tired of working.
Disliked: Just friendly service. Everything else was good

Very good

Liked: Location.
Disliked: Had a problem that took a month to resolve. I had already paid through Booking. Com and upon arrival, I was charged again. I did tell the receptionist that I had paid when I checked in so the answer to me was that one of the payments will cancel automatically in the system. It didn’t. We would talk to the manager and receptionist weekly to get it fixed. We as in Booking . Com and I.

Pleasant

Superb

Very good

This stay was a nightmare.

Liked: The facility needs renovating, the carpet in the hallway was dirty, the sofa sleeper mattress was worn out, the carpet in the room needed cleaning, and the pieces of the baseboard by the closed were missing. We could hear all the noise in the hallway, noise from the people upstair above our room. The pool area wasn't clean. We could smell marijuana coming from someone's room. The housekeepers couldn't understand English or speak English.
Disliked: Location