Residence Inn by Marriott Dallas Plano/Legacy

The stay was very nice.

Liked: Location was great just a short distance from hear r cntr
Disliked: The beds were a little soft

Staff, room and facilites very...

Liked: Breakfast very poor. We mentioned to Booking.com and the hotel we needed GF food - I am Ceoliac and react to Wheat. This was on the booking form. Stayed 13 nights and could eat very little from the breakfast buffet. No GF bread, oatmeal, pastries, waffles, etc all not GF. Asked them to buy GF bread - the manager said not possible. We walked across the roas to the HEB store - 5 min walk - and had to buy our own bread. There was very dry scrambled egg every day - no bacon, sausages and patties were not GF. So disappointing.
Disliked: Some food we could eat!

Great staff, front desk and...

Liked: Location was convenient to highways and inner city travel. Grocery store and t=restaurants short drive. Breakfast was above average most days.
Disliked: Update on occupancy availability, researched extending stay and learned thee was no availability for an extension.

Passable

Good

Very good location and breakfast...

Liked: Location
Disliked: Rate

Superb

Bad stay but wonderful manager.

Liked: The manager was really nice and understanding and did what he could to rectify my stay. I sincerely appreciated it.
Disliked: The kitchenette area was not tidy, especially by the fridge. There were remnants of food and a dead insect. Being too exhausted to switch rooms we tried to rest but couldn't. The room's temperature was not regulated. While others froze on one side I was burning up on the other. The AC was also too loud, far beyond the regular humming noise at other properties. The elevator also seemed a bit rickety.

Not as pleased as I...

Liked: It was in a great area and the layout was very nice.
Disliked: Very disappointed sadly. We had two rooms. One of them the toilet was broken. The other room there was an “out of order” sign on the sleeper sofa on the INSIDE of the cushions and it was late before we realized it was broken. I personally would’ve liked to have a partial refund, we had a group of 8 and those things made our stay not as comfortable.