Residence Inn by Marriott Dallas DFW Airport North/Irving

Bad

Liked: Nothing
Disliked: Unfortunately, this was by far the worst hotel experience I’ve had — which is especially surprising and upsetting, given that I have always associated the Marriott brand with quality service.I was traveling with my family, including my 6-year-old child, and we were shocked at the level of negligence from the hotel staff. For the first two days, there was no housekeeping service provided at all. On the third day, we specifically requested cleaning, but upon returning to our room, we found it in the same condition — no garbage removed, no towels changed. We once again requested housekeeping on the fourth day, but the service was completely ignored again.What made the situation worse was the staff’s unapologetic attitude. When we raised our concerns, we were told bluntly that it didn’t matter even if we gave a bad review or rated them zero stars. This level of indifference and disrespect is unacceptable — especially from a hotel under the Marriott banner.We were left with no choice but to clean our own room and take out the garbage ourselves. We even had to go and ask for clean towels directly, which is far from what one should expect from a hotel stay. This experience left us feeling disrespected, saddened, and extremely disappointed.With a young child in tow, we were concerned about health and hygiene, and the lack of cleanliness put us under unnecessary stress during what was supposed to be a relaxing stay.I am seriously considering filing a formal complaint with Marriott corporate and would appreciate a prompt response and resolution to this matter.

It was great, but there...

Liked: It seemed like a newer facility, was clean, staff was nice and accommodating.
Disliked: We ended up having a late check in cause they were still cleaning, the fire alarm randomly went off, the elevators were disabled when we were leaving.

Convenient and comfortable for layover...

Liked: Breakfast had a good variety of items to choose from and hot items varied on the 2 days I was there. Close to airport, nothing within walking distance, shuttle runs on the hour during the day so had a $30 Uber ride around midnight and used delivery service to get food - should have rented a car (unexpected stay due to airport cancellations). Apartment was decent - comfy bed, decent shower, sufficient kitchenette. Staff was nice.
Disliked: While room seemed clean the carpet in hallways was stained in several spots. The exterior doors were locked and key card system seemed finicky.

Superb

Very good

I had an amazing experience...

Liked: Location, cleanliness, breakfast
Disliked: NA

Exceptional

Liked: Good location.. well equipped suite.. free parkingGood coffee available on-site, clean gym.
Disliked: They use a fragrance atomizer that gets overwhelming especially near the lobby where the breakfast is served.. the carpets could use washing as odors come out of them..

Superb

Exceptional