Name: Residence Inn by Marriott Columbus OSU
Address: 3100 Olentangy River Road, Columbus, OH
Telephone: (888) 406-7656
Rating: 4.5

Residence Inn by Marriott Columbus OSU Guest Reviews

Overall Average Score:

Excellent (4.4 out of 5)

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I was pleasantly surprised at the size and cleanliness of the room.

Liked: Room was exceptionally clean and spacious.
Disliked: Can't think of anything.

Blown away by amenities, and...

Liked: The staff was quick to assist us with everything we needed! My Mom is blind, and our room was comfortable, completely accessible, and your staff was so friendly! Even the pool was clean, well maintained, and easily accessible for her! The continental breakfast, was AMAZING! And the woman who worked the breakfast area in the morning was an absolute treasure. She made sure my daughter and mother were comfortable, was so kind and engaging, we wanted to tip her, but she refused. She is an absolute treasure and we hope she is appreciated!The pillows, pure HEAVEN. And the bed was difficult to get out of. It was pure magic, even though it was a short overnight stay! The amenities and the amazing staff made our stay beyond worthwhile! I am now a loyal customer and will be sure to seek Residence Inn by Marriott out, whoever our travels take us! HUGE bang for our buck!
Disliked: The ice machine fiasco! It took me forever to find said ice machine, and I ended up having to ask where it was. Once I found it, there were no buckets, so I went back to the room to find one, and there wasn't one at all. Had to use a trash can to transfer ice to our cooler. Also, the sleeper couch mattress was an absolute joke. We ended up having to get a stowaway bed, and even that mattress left us having to add the couch cushions on top, for it to be comfortable for a 150lb adult! Perhaps an upgrade there? But, we made it work!Please know, these issues are so very minor to us, more so an inconvenience, and the employee who brought the stowaway bed went above and beyond to try to remedy the problem, but we just ended up using the couch cushion, and it worked fine for us, for one night. It would probably be an issue if it was more than one, though!