Residence Inn by Marriott Cleveland Avon at The Emerald Event Center

In a short sentence, 2/10...

Liked: I love the idea of roasting marshmallows on the fire pit the easily accessible pool and the hot tub which is the reason I went to begin to get a good warm soak after a long work week
Disliked: I got to the hotel at 4:15 in my room still wasn’t ready. The front desk receptionist was not nice. She was very rude to me as if it was my fault that my room wasn’t ready when I booked. I said I needed the room ready by four I had to wait my room was not ready until 445. I was not offered any apologies. I was just told I could either wait out there or I could just wait to be checked in There was no apologies. Not a discount was offered nothing just rudeness. I didn’t like the fact that we did not have access to the pool. We had to go to the front desk person to get into the pool and she was very rude. The hot tub is no longer there. It was removed, but when I called and when I looked online, it said that they had a hot tub and a pool. I just don’t like when things aren’t upfront. If it’s not there, please don’t tell me it’s there because it looks like it’s been gone for a couple of months nowI just like for people to be completely honest so that I can make my decision. The hot tub was my reason for going completely. It was not OK. The worst part is this isn’t my first time staying at this hotel I’ve stayed here multiple times and it was always great this time. I don’t even know if I would ever go back.

Exceptional

Liked: Very nice sitting area, convenient
Disliked: No bacon at breakfast

We always love staying at...

Liked: We had the 2-bedroom king suite, and it was a great space. My husband and I had our own bathroom off the master king bedroom. Our three boys had their own bathroom. Two boys slept in the other bedroom in a queen bed and one slept on the pullout couch. Having a full kitchen and table and chairs was a bonus also. We would definitely stay here again.
Disliked: Really things were very good, we just ran into a few small things- the AC wasn't working very well, it was 72 in the room; we turned it down to 66 and it didn't cool off for several hours. The pull-out couch didn't have a mattress pad but there were extra sheets and blankets. Breakfast seemed very early so we did not get to eat breakfast. We also arrived very late at nigth and let the kids sleep in a little.

Superb

Comfortable stay, but some faulty...

Liked: I loved the room, the bed was very comfortable and the full kitchen was very convenient. It was like being home away from home
Disliked: I didn't like the shower setup. There was only one bathroom for 3 people, and the shower was contained with only one pane of see-through glass. The glass should have at least been frosted to offer some privacy in case someone else had to use the facilities, also only one pane, so the water sprayed all over the bathroom through the opening since it couldn't be closed all the way. I was also not happy that the spa/hot tub was closed all weekend. Also, the elevator stopped working in the early morning on Saturday during the breakfast rush. It took them half the day to fix it, but many people weren't happy.

Exceptional

Exceptional

I had an early morning...

Liked: There was a good variety. I particularly appreciated the scrambled eggs, as well as the yogurts and fresh fruit.
Disliked: Nothing comes to mind

Exceptional