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AustraliaResidence Inn by Marriott Charlottesville Downtown Guest Reviews
Overall Average Score:
Excellent (4.45 out of 5)
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Sonya Fri, 25 April 2025
Exceptional
Katherine Tue, 15 April 2025
Superb
Dr Mon, 14 April 2025
Exceptional
Taylor Fri, 4 April 2025
Very good
Dylan Mon, 3 March 2025
Superb
Joelle Mon, 3 March 2025
Fantastic
Liked: The hotel is strategically located downtown, beautifully decorated, and offers large common areas indoors and out. Every corner is comfortable and enjoyable. The pool was well equipped and heated. The minimal hiccup was our room: beautiful but felt a little tight... after adding a pack & play for my 7 months old baby. Our bed was a little too cushy, probably what most people prefer, we like a firm mattress. But everything else was just great. Finally the staff was incredible and room service was outstanding. All our room requests were fulfilled in no time.
Steve Mon, 3 March 2025
Superb
Jennifer Thu, 27 February 2025
Passable
Liked: location to downtown mall was perfect for walking.
Disliked: The air/heat in room was not working properly. A staff member brought us a box fan after we exhausted efforts through the breaker box and tech help on the phone. We were in a suite whose garbage disposal was clogged and the smell was unpleasant. I left a coat in the closet and called twice about it (including the day of departure) with no call back. I was informed by general manager that the coat was gone.
Paula Sat, 15 February 2025
Very good
Susan Wed, 12 February 2025
a big disappointment
Liked: breakfast was Ok. the location was ok except the address did not match the reality of actually getting into the hotel. very confusing and could be a very bad introduction had the weather been disagreeable.
Disliked: Pets were allowed, but it is not pet friendly. there is no place on the hotel property to walk a dog and the sidewalks nearby were not cleared of ice. I could not regulate the temperature in the room so remained uncomfortable and the television was difficult to figure out even with staff help. I was watching the Presidents address and the TV turned off by itself. I felt controlled and helpless. The hotel decor is very cold.
