Residence Inn by Marriott Branson

If we visited again we...

Liked: Location was right in the middle of everything we needed. Breakfast was good.
Disliked: AC was iffy most nights, cleaning of room and towels wasn’t the best - we often had to ask for those things to be replenished. Upkeep of the room was lacking, handle on door was loose, door lock got stuck often. We were 30 minutes late for our scheduled check in and they almost gave our room away. Only checked us in for one night and the lady told us to come down in the morning to check with a manager. She was very unhelpful and didn’t seem worried. Thankfully I stayed around and a manager was there that helped us.

disappointed

Liked: good breakfast
Disliked: AC not working. I told the person at front desk and she said sorry!! That was it.

Disappointed the rooms assigned to...

Liked: Friendly staff great breakfast
Disliked: Found a roach in our entryway of our room when we walked in the 2nd day of stay. The shower door was off on one side and they had put a partial curtain instead which would not stay in place and water leaked all over the floor. This was the second time we stayed at this location with water leaking out from shower onto bath floor. I reported to the front desk and nothing was done to compensate us, just that they are under new management and they are discussing replacing showers.

Wonderful experience

Liked: Staff here are very welcoming... The room was like a home away from home. They have a nice kitchen area inside the room. I was able to save a lot of money on food by just cooking a meal for my family inside the room. The lady that prepared the breakfast is so sweet and welcoming as well. Thank you all for making the stay a breeze for my family and I.

Good

Liked: Convenient
Disliked: Old needs renovation

maybe

Liked: Breakfast was OK Front desk person and the location were good
Disliked: The door to the room stuck and was very hard to open, The room was hot I tried to turn the air down it didn't work but there was a portable air conditioner in the room, The shower drain was clogged with hair so the shower was going to over flow so I had to remove it. Looked liked no one had ever cleaned it before

Wish I had picked a...

Liked: The location was good for getting around to the shows and shopping
Disliked: Our unit was in the basement! The carpet was extremely worn out. The shower doors were not put on properly and the water leaked everywhere There was soap for the dishwasher but no racks to use it. The ice maker did not work and there was none in the hotel!! Our door to the unit was very hard to open from inside! We woke up to no hot water on Saturday morning. I will be sending pictures to there Corporate office. The trash cans in the out side were over flowing . Never emptied while we were there! It was horrible!!

Very good

Bad

Liked: Location of our room.
Disliked: The front desk charged my credit card for 2 nights, which I had already paid for through Booking.com. I would never stay there again because they are crooks! Untrustworthy and rude.