Residence Inn by Marriott Boston Dedham

Yuck

Liked: It was clean
Disliked: Closet doors did not open, toilet seat did not fit the toilet, no hand lotion, phone charging portal was useless unless the light was turned on, the room was gray and brown, incredibly depressing colors. The alleged welcome bag contained one small package of potato chips and one bottle of water, there were two of us, and it was wasteful. The coffee maker in the room brought cheap to a new level. It was made of flimsy plastic. Other than the yogurt and a waffle, the breakfast was appalling. Premade and packaged in plastic quiche, watery eggs, and who knows if they were real eggs or not, speckled and black bananas, tangerine so tiny. I’m sure they weren’t juicy, but I did not bother to try them.

Exceptional

Disliked: Nothing

Great Recommendation!!

Liked: The cleanliness and staff were beyond amazing.
Disliked: The bed and parking. Barely any parking. The bed was way too firm.

Pretty package, deplorable inside—another 3-star...

Liked: Location
Disliked: Pool closed, exercise room disappointed, room was not clean—rug was not well vacuumed, overall wiped down but has not had a deeper cleaning in a very long time, multiple items in room were broken including fire detector hanging on wires from the ceiling. Could easily tell not enough cleaning staff. Elevator walls covered in handprints; every wall needed repainting and multiple room doors showed years of wear and tear. Old and unkept. Once upon a time, a 3-star hotel was where you had pride to bring your family—this hotel, like others in the area, get by because of lack of competition rather than investment and upkeep. Always feel bad for staff who do a great job with so little.

Disappointing

Liked: Pool was under construction and it was the reason we went

Passable

Very good

Satisfactory

Exceptional