Residence Inn by Marriott Anaheim Placentia/Fullerton

Avoid this place. Not even...

Disliked: Utterly terrible hotel. Chose it for the decent location to Disneyland Park, but at $150, this hotel is hugely overpriced. Door to bathroom did not shut, this is because the frame was warped due to previous leaks that were not apparent until we went to sleep. Early in the morning, a leak started with loud dripping and onto a tiled floor making the bathroom extremely dangerous at night when using the toilet where the leak was occurring from the ceiling into the tiled floor in front of the toilet. When I complained about the leak, I got no sympathy or kind chat. In fact I called 3 times with no answer. Then on the final try I got put on hold upon answering with no choice from the reception staff. Then they just said the engineer was on his way but not here yet. The walls were so thin that I could here the AC fans outside next to my bed as they went on and off all night long (presumably for the room above, as we switched off the AC because ours was so noisy). It sounded like the ceiling was going to collapse with people running up and down all night / morning when trying to sleep. When asking for an extra pillow and duvets, which were not in the room for the sofa bed (which was not made for us) we were told the hotel only had 1 pillow left on the property. So slept with one pillow not two, now with neck ache. The sofa bed had no duvet either, just sheets and blankets. In the kitchenette, the refrigerator vibrated and rattled so badly we got no sleep. The final straw, was the bathroom towel rail that collapsed as I touched it, and clearly had been temporarily re-set like a trap because nobody wanted to fix it properly. Breakfast was adequate but full of high fat and high sugar ingredients that will slowly but badly affect your health. Apples and oranges were the final salvation. This hotel should not be allowed to carry the Marriott brand name.

Horrible disappointing unsatisfactory

Liked: The room
Disliked: A lot of the staff and the customer service

Exceptional

Exceptional

Good value for the price....

Liked: Easily accessible, good location, room was large, breakfast was great as well.
Disliked: The room looked rushed to be cleaned. The bed was poorly made, like mattress coming off the bed and the bottom sheet was all the way off on one side. The sheets were clean thankfully but the wall lamps were also tilted. A little jarring to see all those combined when you’re first walking in.

Exceptional

Everything was great. Except the...

Liked: The suite was a good size. The layout was awkward but the private bathroom and kitchen were a good size for a family of 5.
Disliked: I have a crawling baby and I usually don’t worry about him crawling on the floor or even outside. The room looked clean so I put him down to crawl and explore. Then noticed his legs and hands were black after crawling around for just a few minutes. Turns out after rubbing the floor with a wet towel the floors were absolutely filthy. I’m not a germaphobe like I said or anything but it was pretty gross. The towel was stained black and wouldn’t come off even after I tried to wash the towel I used. I called the front office to ask for a mop but no one came to offer a mop or to clean the floors. I’m talking weeks of no mopping. I have 3 boys at home. I know dirty floors when I see them. I ended up using that towel to mop the whole place myself. It wasn’t great but at least it picked up some dirt.

Come have cold stale food...

Liked: The Bed was horrible and the front desk could care less. I complained and they sent someone to the wrong room. I made it cleat to the room that had the issue but nothing solved. WOW.
Disliked: Bad food and horrible bed!!

Travel made easy

Liked: Clean comfortable rooms If we were staying longer, we would have had the option to do meals in our room.Which was great kitchen was well stocked. Check-in was easy. The staff was professional and helpful. Very good experience. Already recommended to a family member.
Disliked: The extremely high up charge on water bottles at the convenience center in the lobby. I realize it is for convenience but water? I don't know. I feel like that should be reasonable.