Name: Residence Inn by Marriott Albuquerque Airport
Address: 2301 International Avenue Se, Albuquerque, NM
Telephone: (888) 420-1644
Rating: 4.25

Residence Inn by Marriott Albuquerque Airport Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Liked: Friendly staff. The rooms are large and the beds are comfy.

Exceptional

Liked: it was available

Exceptional

Liked: Everything

Exceptional

Liked: Everything
Disliked: Water pressure

Great hotel and close to...

Liked: I was in town for Sessanta V.2 tour and booked this room as the location was fairly close to Isletta Amphitheater. The room was very nice, clean and bigger than expected. Check in was very easy with no issues. There was breakfast included with the room which is nice and makes things easier. Overall the facilities were nice and everything was clean. I would stay here again if i ever come back.

It was nice, I had...

Liked: Breakfast was very good.
Disliked: Neighborhood is kind of sketchy.

Exceptional

Bad

Disliked: Our experience was truly disappointing.We had booked 2 bedrooms for 3 nights butdue to weather conditions, we experienced problems with our flights and arrived in Albuquerque a day later than planned.Although I notified the hotel of our delay ( directly by phone to the hotel reception and also by messages through the booking agency), requesting that they keep the reservation, upon arriving at the hotel early in the morning, we found that they had canceled the reservation and charged our credit card for the cancellation fee.Although we tried to clarify the situation with the person in charge of the hotel reception upon our arrival, the attitude of that person (assistant manager) was uncooperative and, at times, even disrespectful and condescending.Therefore, we decided to make a reservation at another hotel in the area, where the treatment was the exactly the opposite of that at the Reinassance Inn: friendly, helpful, and empathetic to our situation.For these reasons, we give the Residence Inn in Albuquerque the lowest possible rating...

Not good at all

Liked: It was nice
Disliked: No hot water and no pools

We won’t stay again.

Liked: Bed was comfortable. Good sized room with a refrigerator
Disliked: NO HOT WATER! Carpet was ragged in a few places. Charged $100 for my dog for 1 nights stay- that seems outrageous! The property needs some work

Disappointed ☹️

Liked: Location was convenient to the events we had planned for our family getaway.
Disliked: We arrived at 1am only to be told that there was no hot water and the pool was out of service. We decided to stay and wait it out because it was too late to drive around Abq so late at night with two small kids. The following morning I asked front desk when they were estimating hot water to be back on and the employee said it has been over 10 days with no hot water! They sent us to the neighbor hotel to use the pool.