Renaissance Walnut Creek Hotel

Don’t stay here if you...

Liked: The staff really tried.
Disliked: The temperature of the room was set so it would not go below 70 degrees. At around 2am I called because it was too hot to sleep comfortably. They said they would “reboot” it. Instead they turned it completely off. I called again and the man who answered said it would take 15 minutes. I waited. Still too hot and now it was hotter and the thermostat and air conditioner was completely off. Finally they sent someone into my room who said: “ It isn’t even working at all”. That is what I said! After flipping a breaker twice it came on but still would not cool below 70. Forty five minutes in the middle of the night for nothing. Also room service brought me my breakfast with no napkin, no utensils and no cream for my coffee. I had to call again to get these.

They need to update at...

Liked: Good location and it’s nice that the gym is included with the stay. Not impressed with the equipment at the gym or the overall room as it was outdated and lacked modern conveniences like USB-C ports and adore that closes easily
Disliked: Ice machine on the third floor was broken. Lack of USB-C ports in the room with outdated yellow striped wallpaper that was heavily marked up.

Exceptional

Superb

Liked: Great staff

Very good

Exceptional

Liked: Everything

Great location, beautiful hotel, great...

Liked: The staff was very polite, helpful, and attentive. The room was very clean and spacious. The breakfast was great and reasonable value. My son loved the basketball court, pool and everything really. It was a great stay .
Disliked: The charge of the parking lot. I think it should be included with the stay.

Exceptional

Very good