Superb

Exceptional

just ok

Liked: nicely done, room nice , plenty to do recreation wise
Disliked: the website said it had jetted tub in the mini suite, it wasn’t true, it was my wife anniversary so I now she like jetted tubs, so I chose this room, also I ask for chocolate covered strawberries, didn’t get them but some other sweets, also the champagne came really late so no surprises there, also there isn’t room service. I was charged $50 a day for 3 days was supposed to be refunded at check out, it didn’t happen, the manager never gave me the breakdown bill. I did receive a $100 discount , because the jetted tub was disconnected in all the rooms, but wasn’t mentioned on the description, so the total was to be $150 plus 100 = 250. I tried to call back but always left on hold a few times or just hung up on, and this is supposed to be a 4star hotel more like 3 .

Disappointing

Liked: Bed is amazing. Cleanliness of room amd entire hotel. The boutique style instead of hustle of the larger hotels around.
Disliked: #1 priority in deciding where to stay in Reno was the fact hubby was a jacuzzi tub in the bathroom. After a long trip, long evening out, to attempt to use the tub - to find it is not functioning. None of the buttoms to operate the tub worked. In fact, the module can be lifted and wires were exposed. There were no bathrobes in the room either. The desk was too narrow to set a laptop ontop for work.

we arrived 4 min before...

Liked: we stayed because the highway to Lake Tahoe was closed. then on our way out we stayed a second night because of how positive our experience was.

Bad

Very poor

Very good

I don’t think I will...

Liked: I choice because dog friendly
Disliked: I don’t think it’s welcome Dogs because they let’s feel dogs are troublesome. And asking clean restroom at noon but no body care till night and we needed to call again repeatedly for service.