Renaissance New York Harlem Hotel

The room was excellent until...

Liked: It was ok until this discriminated against at the restaurant by the hostess
Disliked: Not satisfied with the hostess Sunday night due to my skin being a black woman.

Very good

Very good

I have NO COMPLAINTS

Liked: The young ladies that were at the desk when I was checking in were 100% the nicest group of ladies I've ever dealt with when checking in.

Good

Liked: Big room, good coffee.
Disliked: Air conditioning, extra charge for fridge

With the exception of my...

Liked: The room was very comfortable, clean, and met all my expectations. Breakfast was very good/
Disliked: The staff during breakfast need to better communicate. When there are seats, seat you, don't have you wait for 15 minutes. IF the food is going to take a while, tell you. I waited 25 minutes for breakfast and there were only 5 people in the restaurant. And this has been my experience every time I stay there. I come about once every 3 months for 4-5 days

More than a hotel; it’s...

Liked: I loved the ambiance and vibe of the restaurant/bar. The decor represented the culture of Harlem; and, I loved that. The food, staff and music were outstanding. The waiters and table staff were always friendly, attentive and accommodating.I would like to highlight ANNIE, the hostess. She was stellar. Always a big welcoming smile, super professional and accommodating. She gave everyone that stepped to the hostess podium with the same smile and professionalism. I watched her handle multiple situations at once with calmness and professionalism. I would definitely consider a revisit based only on her work ethics. SHE’S DEFINITELY A KEEPER!!!!Bre at check-in was very good at what she does as well. She was knowledgeable and accommodating. She was friendly and professional.Overall experience was great. I would highly recommend the hotel to friends.
Disliked: Add a little ambiance to the first floor; something as simple as tall urns with vibrant (even artificial) floral arrangement and a couple colorful chairs. I stopped abruptly when I walked into the lobby. At first glance not very inviting. First impression is everything. Thank goodness for the 5th floor charm.

Exceptional

Bad

Liked: The staff was so rude to my 17 years daughter at check in that we cancelled and are still trying to get waiver of cancellation fee from Marriott network.