Renaissance New York Harlem Hotel

More than a hotel; it’s...

Liked: I loved the ambiance and vibe of the restaurant/bar. The decor represented the culture of Harlem; and, I loved that. The food, staff and music were outstanding. The waiters and table staff were always friendly, attentive and accommodating.I would like to highlight ANNIE, the hostess. She was stellar. Always a big welcoming smile, super professional and accommodating. She gave everyone that stepped to the hostess podium with the same smile and professionalism. I watched her handle multiple situations at once with calmness and professionalism. I would definitely consider a revisit based only on her work ethics. SHE’S DEFINITELY A KEEPER!!!!Bre at check-in was very good at what she does as well. She was knowledgeable and accommodating. She was friendly and professional.Overall experience was great. I would highly recommend the hotel to friends.
Disliked: Add a little ambiance to the first floor; something as simple as tall urns with vibrant (even artificial) floral arrangement and a couple colorful chairs. I stopped abruptly when I walked into the lobby. At first glance not very inviting. First impression is everything. Thank goodness for the 5th floor charm.

Exceptional

Bad

Liked: The staff was so rude to my 17 years daughter at check in that we cancelled and are still trying to get waiver of cancellation fee from Marriott network.

Exceptional

One great night in Harlem!

Liked: It was cool, hip and felt like a bit of luxury in Harlem. Mostly the staff was why the stay was great. Everyone was so nice and personable!
Disliked: The floors of the room were concrete without rugs, so it felt a bit cold. But really that my only feedback because everything else was great

The hotel was a perfect...

Liked: We love the location of the hotel. The rooms are lovely, spacious and incredibly comfortable. It’s fantastic to have such a great bar and gathering spot on site to invite friends to at the end of long days out in the city.
Disliked: Can’t think of a single thing to complain about.

Very good

Disappointing

Liked: Everything was nice except for my room
Disliked: My room was not really clean. It was little things like gel or something on the floor by the bathroom sink. The bottled water was used & opened. It wasn't changed for the next guest.It was a little noisy from the 18th floor from the outside noise as well as in the corridor. Alot of slamming doors.

Exceptional

Liked: I absolutely love everything about this hotel.