Name: Renaissance Denver Hotel & Conference Center
Address: 3801 Quebec Street, Denver, CO
Telephone: (888) 608-6346

Overall good experience. Nice rooms and great location to the Mission Ballroom where we were seeing concerts. With the exception of one staff lady in the breakfast restaurant, everyone else there was great! I was surprised at checkout they didn't ask how our stay was, just told us we were all set. I would have pointed out all the great things and also mentioned the two small issues that could easily have been resolved. Would definitely stay again though. Would avoid the breakfast area and just eat at the bar area where the people were wonderful and I would probably not rely on the hotel fridge to not freeze our food solid next time!

Liked: Great food! Far exceeded my expectations. Rooms were updated and nice for the money.
Disliked: The fridge in the room froze solid and ruined an expensive Lobster Mac and Cheese the first night on medium setting. Second night froze solid and ruined our pizza on the lowest setting. I addressed with the staff but nothing was done to resolve that. Also the older woman at the breakfast restaurant was rude to us two days in a row after we told her we didn't want the buffet and wanted to order off the menu. Very odd, maybe she was having a bad day but that's no excuse. It's the hospitality industry. Treat people nice!

Comfortable place inside but overall...

Liked: Esthetically pleasing inside and out, decent breakfast choices, inside and outside pool, comfortable beds, and fluffy blankets. Nice hot shower and the soaps smells good. We weren't aware of the deposit they would take when we arrived because we had paid for everything in advance. This caused us to skip most of our planned activities and be super careful with buying meals.
Disliked: The staff was not very informative and the open hours for different areas are weird. They charge a big deposit as you check in or you don't get to stay. They take forever to return said deposit. The shower door leaked because the seal was messed up so we had to use our towels to wipe the floor. When we asked for more the front desk staff were usually stingy and rude(especially a woman called Diksha, she was the least friendly and least helpful). The mini fridge was a very very mini fridge so the very few small groceries we bought at the Walmart close by didn't fit. The TV times out every hour and turns off in the middle of your show. Our remote wouldn't let us click the ok button to keep watching, so we had to re-log into everything again. Most of the area outside the hotel is dirty and there are a lot of homeless people and drug addicts. The first day we went exploring on some city bikes and a homeless person tried to pull my partner off his bike. There's not a train station close by so we had to walk 5 miles to the hotel with all of our bags, we called beforehand to verify services offered by the hotel and they said they didn't offer any shuttle services. Turns out they have a shuttle that specifically runs to the train station we walked from. The lack of support from staff is very frustrating for the level of services they claim to provide. The decor needs fixing in our room as they were broken, the shower door was messed up causing a lot of mess, the towels were terrible and scratchy, and the pools were pretty dirty. It was gross, lots of sand at the bottom and leaves in the pools, as well as so much hair. Yuck.

Exceptional

Liked: The hotel was beautiful and had so many activities to do. The staff was extremely helpful!
Disliked: Having to pay for expensive parking.

Great overall experience

Liked: Rooms were nice, spacious and clean. Staff was very nice and pleasant. Accomodated requests with no hesitation.
Disliked: Pool wasn't the best. Business center was okay but could be better.