It was nice and good...

Liked: Hello I reported to the front desk on the huge big sound when using the shower . My partner had to wake up from sleep from the huge sound as if someone is drilling . It was so bad
Disliked: Some hard and loud noise when turning the shower on and reported it to front desk

Hotel rating did not match...

Liked: It’s a beautiful hotel in main lobby.
Disliked: We had a running toilet that we had to keep reaching in and adjusting the flap. Told downstairs personnel about it on first night of 4 that we stayed there, had to remind them again on the 2nd night. Wrote it down with several other issues in the room and gave to them on the morning of the third day. We said we would be out all day and they said the toilet would be fixed. Got back and the toilet ran again after flushing. We called downstairs and maintenance man came and fixed it. He said someone changed the flapper but never adjusted it afterwards. We had a light out and asked for more kleenex too. Got neither. Expensive hotel but front desk personnel do not communicate and follow through issues. We told 3 different people. They would not discount us because we booked through booking.com.

Exceptional

We brought our daughter’s family...

Liked: The history of the lobby area

Bad

Disliked: Reservation was not received at the hotel. No room available. Considerable inconvenience relocating to another hotel. Still haven’t received refund from booking.com

Superb

Great hotel in downtown Denver.

Liked: Beautiful building which was a bank at one time. Room was very clean and nice. Beautiful lobby with live music.
Disliked: The Valet parking was extremely high and didn't have to be.

Liked: Location

Liked: Amazing guest service beautiful hotel.