Renaissance Cleveland Hotel, Cleveland

Liked: Location.
Disliked: Heating unit didn't work.

Disliked: Parking was 26 dollars for one night. Plus I get home and check my bank statement and there's a withdrawal from the hotel for $50. Not sure what the other $24 was for. Taking money out of someone's account and not telling them is unacceptable. Still waiting to hear back from accounting department. Not happy about this.

Had a wonderful stay. The hotel was clean and smelled great. The bed linens were fabulous! And the bed so comfortable! Beautiful decor that matched the era of the building quite well. Love it when the buildings are restored not updated.

Liked: Love the historical building and that it was restored, not updated.
Disliked: The bathroom was rather small.

I would definately stay at...

Liked: The staff accommodated us because we were in a bind. It was an added bonus that we could walk indoors to our destination a few blocks away.
Disliked: They did not have our reservation! I booked this through you, booking.com in february. We arrived to spend the night and they had no room for us nor our reservation. Nothing! Luckily they were able to get us a room. I will tell everyone about my lousy experience and no room with booking.com. Absolutely unacceptable. This could have caused a serious issue for us - no where to sleep? Ridiculous.

Good

Liked: Staff was great, made up for bookin.com
Disliked: Booking.com bait and switch! Paid for a king room w/view of public square but wasn?t available due to my placing a reservation via ?third party bookings which all go into a pool?. I will book direct next time

Great location

Liked: Great location to our venue, really comfy bed.
Disliked: For the amount of money and the set up of the lobby and hallways when we walked into the room it was just kind of a let down, everything was clean and nice just expected more I guess as I?ve stayed in nicer hotel rooms for less money, but location is key here I know. I was upset about parking and maybe I missed that in the booking but we parked in the hotels garage got our ticket and went in and was told at check in we?d be charged for parking and how much which I was just surprised since we were guest at the hotel, I apparently don?t get out much. Just would have been nice if they had a sign before we went in saying how much the charge for parking was since it was to little to late by the time we checked in and were told our parking charge then.

Very good

Liked: Bed was nice, elevator good
Disliked: Shower was smaller than normal

Exceptional

Comfortable

Liked: The location & connection to rocket mortgage Fieldhouse & the casino are great. The beds & bedding were excellent. Everything was clean & well kept
Disliked: Having to pay for WIFI was unexpected. Parking & breakfast aren't included in the price. The room was standard like any other hotel, not very big especially with 2 beds.