Renaissance Cleveland Hotel Guest Reviews
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|0.7 miles from Cleveland centre|
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Jeanine, Rawson, visiting Cleveland Public Auditorium Mon, 20 April 2015
Disliked: Heating unit didn't work.
Kathleen, Cincinnati, visiting Jacobs Pavilion at Nautica Sun, 22 September 2013
Disliked: Parking was 26 dollars for one night. Plus I get home and check my bank statement and there's a withdrawal from the hotel for $50. Not sure what the other $24 was for. Taking money out of someone's account and not telling them is unacceptable. Still waiting to hear back from accounting department. Not happy about this.
Beth D, Angola-on-the-Lake Tue, 12 July 2011
Had a wonderful stay. The hotel was clean and smelled great. The bed linens were fabulous! And the bed so comfortable! Beautiful decor that matched the era of the building quite well. Love it when the buildings are restored not updated.
Liked: Love the historical building and that it was restored, not updated.
Disliked: The bathroom was rather small.
Anonymous Thu, 16 September 2021
Ido Wed, 15 September 2021
Genene Wed, 15 September 2021
Keith Sun, 12 September 2021
Liked: beautiful hotel
Disliked: rooms could be updated and plumbing could be updated
Andrew Thu, 9 September 2021
Been a Marriott member for...
Liked: Bed. Location
Disliked: Overcharged us and female staff member not receptive to discuss the issue. Very dismissive and kinda rude to us. No mini fridge. Just bad service fromFront desk staff
Alexandra Mon, 6 September 2021
And I paid for this?
Liked: There are two global advantages of the hotel: its location and its staff ? a wonderful front desk lady, an amazing woman who served at the restaurant, a charismatic bartender, all of them deserve only the best. The quality of food, the retro design of the interiors could also be counted in. Unfortunately, here the list of positivities is exhausted.
Disliked: I have always considered Renaissance all around the world as a place where I pay quite a sum of money and I get a decent extent of comfort. This time I was incorrect, and I would like to say what was wrong, so the managers could bring the hotel back to its chic and luxurious style.1. Seems like the towers in the rooms have at least witnessed the murder of Lincoln ? this is how old and dumpy they are. Looks like coffee machine in the room and a number of cardio equipment in the fitness centre are Lincoln?s contemporaries as well. I suppose it is not bearable for a luxurious place. By the way, the pool is closed at? how late? Isn?t there a place for an evening relaxing swim?! We came at 8.30, it was locked. How come?2. There is no complimentary bottle of water in the room. There is Evian, 6 bucks. Seriously? Evian for 6 bucks to make a coffee?? by the way, the closest competitors from another famous hotel chain offer small bottles in the fitness centre as well, whereas Renaissance thinks that paper cones are satisfactory for its brand. 3. Offering Starbucks coffee at breakfast (even given my love to this cafe!) is a bad form. Even if you brew a mass market coffee for your guests at a bigger price than Starbucks does itself next door, don?t at least make it public :)4. I don?t know whether it is a covid policy or something else, but I?m not ready to drink wine and cocktails from a plastic glass given I?m in Renaissance.In general, I don?t mind all these things ? unless I stay in a good place and wish a good comfortable rest. Dear management should think it over once again, I think I?m not alone in my complaints.
Alessandro Sat, 4 September 2021
Disliked: 4 star where even the WiFi is not included?.
Swilli Sat, 28 August 2021
Liked: The hotel it self
Disliked: Great hotel Tyler was great
Stephen Sat, 21 August 2021
Disliked: No bellmen; self-service with luggage trolleys -- if you could find one. Slow valet service. Room was only fair in terms of cleanliness and definitely should be upgraded and modernized for the price charged. Front service could not make change and told me to ask the parking valet to break a $20 bill. No separate restaurant. If this is the best hotel Cleveland can offer, then one should steer clear of Cleveland.
Joseph Sat, 21 August 2021
Overall very good experience
Liked: Good room
Disliked: No make up mirror in the room or the entire facility