The location was very easy to find and within walking distance of everything we wanted to see. The concierge went out of his way to know our names, was so friendly to our children and made sure that we had our complimentary ( what? wow!) cookies and milk when we returned for the day. The lobby fireplace was a warm and comfortable spot to rest after a long day. The bedding and pillows were very comfortable. We ordered room service for breakfast and the service was tremendous. Thank you for making our stay memorable. We WILL be back.

Beautiful hotel in a perfect...

Liked: The room was beautiful and had a view of Independence Hall. It was large as we hoped as we were traveling with 4 people. The barista made us wonderful hot chocolate when we returned to the hotel late Saturday night after exploring the Christmas Village in the rain. The a la carte pastries and coffee were reasonably priced.
Disliked: The other staff were dismissive and somewhat rude to my senior mother. They seemed to want to rush us out even though they didn't appear busy. The in-room coffee machine, a Keurig, just would not work. We even got a replacement machine and it also didn't work. We never figured out the issue.

Superb

Great

Liked: Spacious and comfortable

Exceptional

The location was great

Liked: The staff was lovely
Disliked: The hotel needs to be renovated

Exceptional

Exceptional

Liked: I loved the hotel location!
Disliked: Great location, comfortable rooms and fast check in service!

We?re coming back for sure!

Liked: I love the room, the view, the bathroom and the front desk are very welcoming ladies. The complementary ice creams in a very hot day! Location is the best!!
Disliked: About breakfast cool place but, manager didn?t say good morning greeting the customers, I didn?t feel welcome. Very disorganized place, it took me for ever to order and log time to get my order. The place has a lot potential if everyone do their job The two managers (Spanish talker) at night time totally different make us feel at home very professional.

Exceptional

Liked: Good size room. Attractive and modern. Very clean.
Disliked: Pool was hard for an older person to enter and exit the water using built in ladder. Needs steps with rail at one end.