Con - I requested, reserved and paid for a club room through ConcertHotels, but when I got to the front desk the staff had no knowledge of the premium request (lack of proper communication between ConcertHotels and the Renaissance). The front desk staff was able to accommodate the request however once I showed my itinerary. The room was spacious, clean and comfortable, and the staff was exceptionally professional and helpful. The location can't be beat. Valet parking as mentioned earlier is expensive, but there are nearby self-parking alternatives which are much less expensive if you don't mind parking your own car.

Liked: Location; room; staff; club breakfast.
Disliked: Miscommunication between ConcertHotels and Renaissance.

Exceptional

Superb

Superb

Pleasant

Liked: Not good for families. Nothing was included. Breakfast and Wi-Fi is extra and parking is $36 for 24 hours. There is a tiny pool on the 7th floor which was smelly and overcrowded. No one was monitoring the pool. Two people fought and one person almost drown. We had to bring towels from our room and then didn?t have any to shower. The phone in the room did not work and wasn?t connected to any wire. The walk to the pool or anywhere in the hotel was annoying. It was a big square and only one spot with elevators. we had a walk a while to finally get to our room once we got off. We would not stay here again.

Very good

overall comfortable and relaxing

Liked: location
Disliked: they overcharged me. not until I got home and checked the charges on my card did I realize that until I got home and checked my account. It took a few calls to reach a live person.

everything was very clean staff...

Liked: very clean
Disliked: I liked everything

great people gross not clean...

Liked: great location and staff
Disliked: our room has bugs in the bathroom the bathroom wasn?t clean the room wasn?t clean there was an old water bottle and sock next to the bed and the night stand had something spilled down the front

expensive

Disliked: price was high and you had to walk a lot to get to your room and no parking was too expensive and no breakfast you have to pay separate.