Con - I requested, reserved and paid for a club room through ConcertHotels, but when I got to the front desk the staff had no knowledge of the premium request (lack of proper communication between ConcertHotels and the Renaissance). The front desk staff was able to accommodate the request however once I showed my itinerary. The room was spacious, clean and comfortable, and the staff was exceptionally professional and helpful. The location can't be beat. Valet parking as mentioned earlier is expensive, but there are nearby self-parking alternatives which are much less expensive if you don't mind parking your own car.

Liked: Location; room; staff; club breakfast.
Disliked: Miscommunication between ConcertHotels and Renaissance.

Exceptional

Exceptional

Liked: Location was close to the harbor and room was spacious.
Disliked: n/a

Very disappointing due to no...

Liked: Beds were comfortable ,view from room clean
Disliked: No menu in room or booklet with info about place and what it offers , there was NO POOL OR SAUNA !! And that?s why we came here!!!cery upsetting :(:( limited hours in restaurant :( limited menu for room service and very expensive !!! Very disappointed about pool and no sauna. They should had let us know upon booking :(:( it?s all under construction and they didn?t even offer another place to go :(:( it was a family trip we hadn?t been together in 8 months my boys and myself :(:(

Good

Disliked: front desk was not willing to accommodate my request

Very good

Liked: Location
Disliked: Smells in the hallways and we had to pay for everything

Great location clean and comfy

Liked: Comfy beds. Staff friendly and helpful
Disliked: Parking $$

Exceptional