Con - I requested, reserved and paid for a club room through ConcertHotels, but when I got to the front desk the staff had no knowledge of the premium request (lack of proper communication between ConcertHotels and the Renaissance). The front desk staff was able to accommodate the request however once I showed my itinerary. The room was spacious, clean and comfortable, and the staff was exceptionally professional and helpful. The location can't be beat. Valet parking as mentioned earlier is expensive, but there are nearby self-parking alternatives which are much less expensive if you don't mind parking your own car.

Liked: Location; room; staff; club breakfast.
Disliked: Miscommunication between ConcertHotels and Renaissance.

Liked: Location
Disliked: Lack of information on things in area

Liked: room was clean and convenient to the sports stadium
Disliked: I did not like the lady who checked me in after the game. She was a jerk!!!! And tried to make me feel like I dont belong there. I did not get her name but me check in was around 6pm on Sunday.

Liked: Staff
Disliked: The bath tub is peeling and the shower curtain liner was a little moldy

Liked: The staff wen
Disliked: The staff went out of their way to be helpful. Especially the heavy set young man at the front desk, the bell captan from South Africa and all of the wait staff. 

Liked: Location was great. Staff was very friendly.

Liked: Proximity to my appointments

Liked: Doorman
Disliked: No

Liked: (supervisor) made several accommodations to try to remedy the many mishaps and shortcomings.
Disliked: Unfortunately our refrigerator was never plugged in at all and all of our traditional holiday food was wasted. Also the insert to the bed had the letters KKK written on it! We were unable to watch the football game because of lack of channels.

Liked: The staff and comfort of the room
Disliked: Long walk to the room