Con - I requested, reserved and paid for a club room through ConcertHotels, but when I got to the front desk the staff had no knowledge of the premium request (lack of proper communication between ConcertHotels and the Renaissance). The front desk staff was able to accommodate the request however once I showed my itinerary. The room was spacious, clean and comfortable, and the staff was exceptionally professional and helpful. The location can't be beat. Valet parking as mentioned earlier is expensive, but there are nearby self-parking alternatives which are much less expensive if you don't mind parking your own car.

Liked: Location; room; staff; club breakfast.
Disliked: Miscommunication between ConcertHotels and Renaissance.

Exceptional

Liked: It was very to to the harbor, restaurants, attractions, and shops.

Very good

Exceptional

Superb

Pleasant

Liked: Where it was located
Disliked: The tub was nasty we didn?t know the pool was open

Gross

Disliked: I didn?t like the bed bugs or the thick mats of dirt and trash behind the beds.

Passable

Pleasant

Liked: When I asked for a microwave they sent it to my room promptly. The people at the customer service desk has been very nice and the inside of hotel building is very nice and clean.
Disliked: My room did not cleaned at all during the entire stay. Bed was not made, trash was not taken out and had to make our own trash can due to trash over flow and only got clean linen 1 time during my 4 night stay.

Exceptional

Liked: The staff was great!! We especially want to recognize Derrick who helped us up to our room, but was also a friendly face each time we saw him through the weekend. We also loved the location! So close to everything!
Disliked: Nothing- we loved it all!