Relais & Chateaux Bulow Palais

Overall very nice, but some...

Liked: The room was a good size and overall, very comfortable. The breakfast was good, with a broad selection of quality products.Overall, the staff were very friendly and helpful, particularly at check-in.
Disliked: There were a couple of things that were annoying.1. It's hard to believe that a 5* hotel room would not have sockets beside the bed for charging your phone, etc. But no, the only sockets were being used for the bedside lamps. A €5 powerboard (or, given it is a lux hotel, wireless charging pads in the bedside tables) could have solved the issue. Why frustrate guests this way? 2. The TV would have been a modern flat screen in 2005. In a luxury hotel, we would expect a reasonably large smart TV with casting capability and a decent selection of channels. The 10cm thick, 32" relic in our room had just the most basic free to air channels, most of which were German. A modern 55" smart TV can be bought at Saturn for less than what we paid for a single night, so there really is no excuse. 3. The sofa in the room did look vibrant and funky, but the seats were so deep that it broke your back to sit on it for more than a few minutes. I would happily have traded some style for function in this case.4. It was very hot during our stay, and on our last night, we took drinks from our room downstairs to sit on the terrace for a few minutes and enjoy our last night there. Whilst I get that it's perfectly normal to expect that the terrace would only be for paying guests, in this case we had been there three nights and it was after 10 PM. The terrace was 3/4 empty, and given the location and hour, there were no more people coming. Nevertheless, we were informed, rather abrubptly, that our presence was not welcome and were told we had to leave. I genuinely believe this was unnecessary and that a good bar manager would know when to show a little discretion. It definitely put a dark spot on an otherwise happy stay.

Exceptional

Very good

Great place to stay in...

Liked: At first I was hesitant in booking a hotel which was not in the Old Town but it was the best thing to do as you were close enough to walk to the main sights whilst being able to escape the crowds. There were plenty of restaurants nearby which were reasonably priced. Our room was spacious and extremely comfortable. The hotel staff were very professional and eager to help with any inquiries. There was an underground carpark the cost of which was included in our package as was a very good buffet breakfast.

Exceptional

Exceptional

Liked: This place is a gem! From start to finish a true gem! One of the top 3 places have stayed in. Staff impeccable, very good restaurant. Room and bed extremely nice
Disliked: Nothing

Superb

Liked: The hotel is located in a very convenient spot, from which you can easily walk to the old town center and explore it on foot. The room was very clean and spacious, and we absolutely loved the breakfast, which amazed us with its variety and deliciously prepared food.

Very good

Superb