Name: Regency Inn Iola
Address: 14 North State Street, Iola, KS
Telephone: (888) 420-1644

Bad

Disliked: I booked the room over here for a price, when I get there they make me pay another price, without let me know before. And didn’t let me cancel the stay.The pillows were extra small.I saw bugs in my bathroom.The tv doesn’t work.The room stinks.

Pleasant

Other than the fact that...

Liked: Location and easy to get to.
Disliked: The fact that I was quoted and paid $63.50 on booking.com. And then when my son got to the property he had to pay a $30.00 fee because he wasn’t 21 years of age, even though it was paid for online. If we would have known about the extra charge we would’ve just went to the Super 8 that is $99 a night and age discrimination doesn’t matter. Our recommendation is to just not stay here.

Good

Liked: Staff...
Disliked: Price

HORRIBLE!

Liked: Close to jobsite
Disliked: Nasty dirty and smelled horrible. The shower head was broken cigarette burns on the nasty wore out bed. Towels were paper thin and completely worn out. Heater was stuck on and would only shut off when the unit was un plugged. Will never stay here again. Was given a price of $54 on bokking.com they charged me $74 at the motel. I would sleep in the bed of my truck before I would ever stay here again! HORRIBLE!

Poor

Liked: Was pretty cheap.
Disliked: Dated stinky rooms. Bad pillows. Dirty room. Booking.com said it was $54 total with fees then when I checked in they told me 74. I showed the desk employee the price on the app and still had to pay the extra. This place is bad. I should have probably just slept in my truck.

Trash

Liked: Hair on all the towels and it smells like cigarettes. Also the water is leaking through the floor.
Disliked: Nothing. Beds were hard.

Bad

Will never be back to...

Liked: They are running a scam at this motel. They advertise on booking to have the cheapest rooms in this area and when you get to the motel they tell you they don’t have your room available and charge you double. They swiped my card without telling me the total and stole a hundred dollars from me and wouldn’t refund it. Very disappointed and sad they are allowed to do this to people.
Disliked: The owners were very rude and the room was not satisfactory. Bedding hadn’t been washed in ages and half the outlets in my room didn’t work. Plus I was overcharged. I booked the room for $108 online and when I got to the motel they charged my card over $250 without my consent and then refused to refund me.

What a bunch of crooks....

Liked: I still have not received the property’s email as promised about my itemized bill from last Friday night. I was charged $98.06 and shown nothing else on my receipt for my debit card. It was supposed to be $63.20 for the room then 8.75% tax plus 6% city tax so that comes to $72.52 total. That is what I booked on Booking.com. I was overcharged $26.08. What a shame. I want a refund for that amount. And I want an itemized explanation on what the $26.08 charge was for. This is unacceptable. Send my refund to my debit card that I used.
Disliked: I didn’t like being frauded. Price not as promised on Booking.com. Lots of extra charges charged out of thin air and no explanation.