Basic old style motel in...

Liked: Location was good. It wasn’t too loud.
Disliked: It was OK.

Exceptional

Bad

Disliked: The fridge had moldy food in it when we got there, and the non-smoking room we booked smelled of cigarettes, we were there 2 nights, and we checked out 2 hours before the check out time. We left trash in the trash can and a couple of cups on the counter that wouldn't fit. We were charged an extra $130 for "litter" and because they had to clean the room. I'm sorry, but when did cleaning a room after someone's stay become an extra charge? It should be a given that they have to take the trash out and sweep? I would absolutely avoid this place at all costs. The only plus is that it's cheap. The owners know obviously nothing about running a hotel.

Good

Worst experience in a hotel...

Liked: Finally getting to sleep
Disliked: Trting to save a bit of money after an a long trip for my sister's duneral, I booked a room for $65.43 through Booking.com. When I got to the hotel a lady was staying in room 110 stating a bullet hole was in her bathroom mirror and the hotel man said; oh no it's a dent. Since we could not cancel, I told him I had a reservation. I saw a sign on the counter that stated: if you have a pet tell us now or we will charge you $100. dogs allowed no cats! I told him I had a small dog in a carrier and he charged me $20 pet fee ( never have i been charged a pet fee but whatever) which would make my stay $85.43 but when I got my credit card receipt the bill was over $97!!! When I asked why the hotel man's wife came out and told me they charged a hotel fee!!! What a rip off!!! The original price on booking.com was for $47 but the price changed because I requested 2 beds. The hotel stated they had free breakfast but the sign said breakfast hours changed from 8 am to 9:30 am. So basically since most travelers are gone by then, most of their postings on booking regarding prices and amenities are a lie to draw you in and jack-up the prices. Go to any other hotel and save yourself the problems we experienced. Finally after we got to the room the TV had no signal I called and asked why and the guy shows up to our room woth a remote after his wife literally asked me well did you turn it on? Did you turn it on with the remote? Well yeah! Then I tell him it is not a remote issue so he says oh well you have to choose HDI1 not TV because it's cable ma'am... seriously? An hour later at midnight the hotel man again knocked on the door as he had kept my Driver's license and instead of calling brought them to the room, which was nice but it was 2 hours after check-in and midnight. The room was cold and the blankets thin. I turned on the heat and it made a loud whining noise so freeze or no sleep? I chose to freeze

Passable

Convenient location but facility needs...

Liked: Location is very good.
Disliked: It was below freezing in the room at check-in as no heat was on and the outside temperature was near zero. Electrical outlets are loose, and devices would not stay plugged in. Breakfast was scheduled at 8:00 am which is too late.

My stay at the Regency...

Liked: I did not like anything about the Regency Inn Iola.
Disliked: I did not like anything about the Regency Inn Iola. I did not eat breakfast at the location because there was a charge of $10 per night. Because of both knees being totally replaced, I had requested a room on the ground floor and a handicap bathroom. I received an email on Sunday before my stay saying they were pleased to let me know that my request was confirmed and they would be able to arrange this for me at no extra charge. The front desk manager said there weren't any queen size beds on the ground floor. If I wanted a ground floor room, I would have to pay an extra $12 or more because it would have a king size bed or 2 double beds. My booking confirmation described a queen room with a hot tub and spa bath (not provided) and a tea and a coffee maker. There was a coffee maker, but nothing to make coffee or tea with. The breaker kicked off 10 minutes after I was there. The front desk person very rudely asked me what I plug in. If I couldn't plug in my hair dryer and use it, how could I take a shower. I tried to use the TV. I could get nothing to work on it. The maintenance staff came and got the lights back on and tried to get the TV to work. The front desk manager came and couldn't get the TV to work either and complained about guests messing with things. Those guests wouldn't have to mess with the TV if there had been instructions how to control the TV. In my case, that was not even an option, because no one could get the TV to work. The front desk manager said he would have someone come and get it working. I had to leave and go enjoy what I was in Iola for. When I returned to my room several hours later, there was not even a TV remote in the room. So I am guessing they never got the TV working. I am requesting a 100% refund for the cost of my room $57.46, which was only basically a bed. The booking was non-refundable, so I would have been out my money if I had decided to go to another hotel with amenities that I could use.

Very good