Regalia Hotel & Conference Center

Worst traveling mistake I've made.

Liked: Inside of the rooms were updated and decent.
Disliked: Too many things to list. You can tell this place used to be nice...30 years ago. Everything was dilapidated, run down, unusable. The playground had been abandoned to deteriorate. Fountains inside and out didn't work and looked trashy. We had a patio out from our room and it was disgusting, with the chairs mangled and the cushions stained. The part that really made me mad is that they totally misrepresent themselves through pictures. There's no restaurant or any amenities worth using except for the pool and its open to any riffrat off the street

Horrible

Liked: If I could have gotten a refund the day of check in I would have.
Disliked: The outside was not kept up with. Half of the hotel didn’t have a/c . The whole building seemed to be run down. The room was clean but hot . The indoor pool was not open . The gym did not have a/c and the locker rooms were not kept and in bad condition. The outdoor pool was closed when we arrived because they needed to empty it to clean and refill it. The parking lot was in horrible condition. One morning there was a smashed beer bottle.

Poor

Liked: Rooms were clean staff was top notch.
Disliked: Furniture sucked no restaurant on premises no cedar whiskey bar breakfast sucked too

Bad

Liked: They were overbooked and booking.com still let us make a reservation. And we have not received our money back. They are both crooked and steal your money.
Disliked: Not communicating with booking.com and letting people make reservations with rooms that don't exist. The manager would not work with us and hung up on us.

Exceptional

Liked: Loved having a private balcony. Breakfast buffet in the morning is good. The events are great!!

Can not be trusted.

Liked: Nothing. I booked this room on Booking.com When I arrived at the hotel I was informed that thier no more clean rooms, and that I would not be allowed to check in.
Disliked: I don't like being lied to. The front desk staff told me I would be refunded for my room charge. Still waiting. I don't like that the hotel failed to post "no availability" on the booking websites. Instead travelers were duped into booking rooms. Only to be severely diappointed upon arrival. If there were no rooms available; the hotel staff should have called me directly to let me know I would not be able to check in. This poor experience was complefely unnecessary.

Use to be a great...

Liked: Outdoor pool areaBreakfast buffetDanny @ swin up bar was always so kind and friendly! Cook outside was super nice and was a one man band in outdoor food area!
Disliked: Broken ice machines/empty vending.DJ was canceled and not scheduled for next day.Indoor pool and hot tub was abandoned. Stage has been long gone & no more fireworks

Poor

Exceptional