Red Roof PLUS West Springfield

Passable

Definitely recommend this place

Liked: The staff was friendly, the room incredibly comfortable, the bed was the perfect firmness to support side sleepers. The lighting was good, the shower was amazing, and overall the location was great. Between quite a few dining areas and easy access to the highway. Very clean and had room service. We didn't use it, but it's nice to know it was an option! Checking in was easy, getting into the rooms was simple, had a good lock on it that felt safe, the place overall was very clean and felt very safe. When booking for a stay over the weekend in the area, I will absolutely be booking with this property again. I loved the rooms!
Disliked: We booked for two people and only got one shampoo for bathing, one bar of soap to bathe with in the bathroom, and not enough pillows. I don't know if three is the typical default number to put in there for a long size bed for two, but we saw pictures online that showed four on the big beds which made sense for a large king size bed. Would have been nice to have an extra pillow and extra bathing supplies.

Very good

Good

Liked: Close to the highway
Disliked: The bathroom is too small

It was reasonable, but not...

Liked: There was No breakfast at this location
Disliked: The room could have been cleaned every 3rd day.The refrigerator didn’t work, 2 of the drawers were broken and we didn’t really have a place to put our clothes. More towels/could have been placed in the room. Climbing stairs to a 2nd floor. No elevator.

Superb

A bit run down but...

Liked: Pet Friendly
Disliked: Very basic

Poor

Liked: The hotel met the basic minimum requirements.
Disliked: Overpriced. No drain plug for the bathroom sink. Bathroom light did not work.

Cost way higher than should...

Liked: Clean, good location
Disliked: Very run down. Desperately needs a renovation. Chipping paint on wall, stained bathtubs, wood broken on bed