Red Roof PLUS West Springfield Guest Reviews
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3.7 miles from West Springfield centre |
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Robyn Tue, 12 November 2024
Good
Liked: The staff is very friendly and helpful. It's a budget option, but the rooms are clean which is what matters most to me. The electronic lock on one of our doors stopped working as we were leaving but the staff we very helpful in getting the situation remedies and held the room until we could come back for our stuff.
Disliked: There was only Decaf coffee in the room LOL kind of a buzz kill.
Sandra Tue, 12 November 2024
Expected 2 star for the...
Liked: Great location, excellent staff, clean.
Disliked: People in adjoining room did not sleep from 1 am to 6 am as they played loud music, loud activities, VERY disturbing for us during a stay that required us to work 12 hrs without rest between days. No room phone to get hotel help. Ruined this stay totally plus housekeeping forgot us and room didn’t get cleaned until day before we left (5 nights /6 day stay) plus 3 flat pillows proved and 2 small towels . BELOW BASIC PROVISIONS!
Lynne Tue, 12 November 2024
Good
Liked: Not much
Katie Mon, 11 November 2024
Room smelt horrible! Almost couldn’t...
Liked: Easily assessable
Disliked: Very out dated
4h Mon, 11 November 2024
Passable
Liked: Staff were WONDERFUL. Welcoming, efficient, polite, caring, just overall wonderful staff.
Disliked: Our coffee maker was broken, very low shower pressure, floor was sticky upon arrival, appliances dirty.
Perez Mon, 4 November 2024
Pleasant
Prem Sun, 27 October 2024
Exceptional
Cathy Thu, 17 October 2024
Passable
Disliked: Bathtub was not good. Needs reglazed or replaced.
Jennifer Wed, 16 October 2024
Good
Maria Mon, 14 October 2024
Pleasant
Liked: Jeffry was very professional and extremely helpful.
Disliked: The strong smell of Clorox permeating everything in the room, it was extremely hard to sleep and no way to allow fresh air into the room.