Name: Red Roof PLUS West Springfield
Address: 1254 Riverdale Street, West Springfield, MA
Telephone: (888) 323-5826

Bad

Liked: The employee at the front desk was exceptional!
Disliked: The rooms are not great, old and not the cleanest. Dust and bugs from outside are everywhere. I didn't see bed bugs but the mattress was not clean. The bedding was clean...i think. I could smell bleach on the sheets so i think they were ok. There are 3 paper thin pillows in 1 king bed. People like to hang outside the rooms and you can hear everything. Unfortunately there was a large group beside me that was outside having a good time until 3:30 am. I didn't get any sleep. The rooms look 3000 times better online than in person.

Exceptional

Liked: Everything
Disliked: N/A

Every Red roof Inn is...

Liked: Staff was nice
Disliked: The room smelled horrible! Killed a Cock roach, no family channels on tv, the rugs were very stained and dirty, blankets and covers very smelly.. like moldy old clothes.. it was a very horrific experience and I couldn’t wait until day light to get back on the road and go home!

Very good

Bad

Liked: Location and price
Disliked: The place was run down and dirty. Bathroom was gross. Smelled like cigarettes.

Very good

Liked: Very clean and home like

Good

Passable

Definitely recommend this place

Liked: The staff was friendly, the room incredibly comfortable, the bed was the perfect firmness to support side sleepers. The lighting was good, the shower was amazing, and overall the location was great. Between quite a few dining areas and easy access to the highway. Very clean and had room service. We didn't use it, but it's nice to know it was an option! Checking in was easy, getting into the rooms was simple, had a good lock on it that felt safe, the place overall was very clean and felt very safe. When booking for a stay over the weekend in the area, I will absolutely be booking with this property again. I loved the rooms!
Disliked: We booked for two people and only got one shampoo for bathing, one bar of soap to bathe with in the bathroom, and not enough pillows. I don't know if three is the typical default number to put in there for a long size bed for two, but we saw pictures online that showed four on the big beds which made sense for a large king size bed. Would have been nice to have an extra pillow and extra bathing supplies.