Red Roof PLUS & Suites Knoxville West-Cedar Bluff

The only thing good was...

Liked: We got there and the main lobby was nice, The lady at the desk was nice, We got to the room and I checked for bed cleanliness, the pillow cases had make up on them and others had what looked like drool marks, Part of the sheet was so thin you could see through it. I called the front desk and the lady said all she could do was send clean sheets because she was the only one there, No apologies, there was obviously someone else there because she brought the sheets for me to change out the bed. My husband started watching a movie and I heard barking but it wasn’t the movie, it was dogs in the hallway. That explained why the room smelled like dog. Also there was a strong dog smell on the bed as I went to sleep. The room had some dammage, it was not pretty, it was missing part of moldings and the doors were scratched up, the bathroom vent had mold growing in it. In the morning we went for breakfast and it was so so. the juice was watery. The second day we just went to mcdonalds for breakfast. Finally I wanted to use the jaccuzi before I left because that was what made me decide to book. Well the jets werent workkng and the surface of the water looked oily and it seemed to have a chemical smell so we just went back to the room and packed up and left. Jaccuzi was not usable. On the way out there was a piece of dog poop on the floor. I give the bed comfort a 10. It was amazing and I slept well but the rest of the place was pretty bad. I didnt know it was a dog hotel. Red roof inn will not be an option anymore for me.