Name: Red Roof Inn Rochester - Airport
Address: 155 Buell Road, Rochester, NY
Telephone: (888) 323-5826

Red Roof Inn Rochester - Airport Guest Reviews

Overall Average Score:

Disappointing (2.25 out of 5)

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Poor

Liked: Convenient location
Disliked: Very dirty - hair in shower, beds poorly made, mud/excrements on bed frame. Seriously poorly cleaned in all regards

Bad

Disliked: Dirty

Never ever stay there

Liked: Not much of anything the front clerk was pleasant other then that nothing
Disliked: It smelled awful there were a lot of people just hanging out in parking lot doing drugs my daughter got eaten alive by bedbugs. The blankets had stains all over them. It looked like dried blood at the end of one bed. The shower was so disgusting we wouldn’t even use it. The list goes on.

Bad

Good

Liked: The staff were very nice and friendly also helpful
Disliked: The shampoo and conditioner dispenser were broken, and soap was almost empty .Luckily, I had my own with me.

Bad

Pleasant

Major Pot Smoking Hotel -...

Disliked: Everything was filthy dirty. Floors had NOT been swept or mopped. My feet were BLACK in minutes after arriving.

Good

As a woman traveling alone...

Liked: The location isn't the best. The facilities have seen better days. The towels are thin and cheap, as is the bedding. The mattress is sub-par. The window had a crack and a hole in it. However, it was clean and the staff was very attentive and kind. I had to book at the last minute the day of because my VRBO cancelled due to flooding in the unit. So I paid a high price for the room and it wasn't the quality I would have liked. But I was in town for my son's college graduation so I had limited choices. The worst part was that someone set off the fire alarm with a smoking waffle iron, before 6am and it lasted a good 10 minutes. The staff really was polite and welcoming.
Disliked: I didn't feel safe in the area. I paid more than what it was worth for 2 nights.