Red Roof Inn Hayward

Passable

Liked: Close to freeway entrance and close to stores.

Left within 2hrs

Liked: Parking
Disliked: Smell thru the halls and how un maintained the property

Very good

Exceptional

Bullet holes and blood stains.

Liked: Nothing.
Disliked: Our room was AWFUL! We booked for 2 nights, stayed 1 night because we arrived late and were exhausted from driving. Walls were filthy, I don’t think they actually clean the rooms when guests leave. Dirt & dust are building up on every corner of the room. Everything is run down, broken and dirty, the stairs to get to the second level smell like pee, it says non smoking but the whole entire hotel smells like cigarette. The first floor has actual people living there, probably housing the homeless. In the morning we inspected our room more and noticed the window had 3 bullet holes and the glass cracked all the way through. When we closed the curtain we noticed the curtain had a bullet hole with blood stains. Some of the walls had blood stains as well. After inspecting everything we immediately packed our bags and found a new place to stay. When I spoke to front desk to let him know we would be checking out and told him about the bullet holes and concern for my families safety, he immediately got defensive and started to insult me and act out of character. This hotels photos and descriptions are extremely misleading and Im warning everyone to NEVER stay here.

Bad

Liked: Absolutely nothing.
Disliked: You guys have been absolutely no help with my issue. You are telling me to go and talk to him to expedite this process, we have went to go talk to him about it and he began to yell at us telling us to go our rooms. We have a recording of it. Our restroom does not flush at all. I am on my period and I will not use it like that. I booked a king size bed room and received a room with 2 queen size bed. My husband is 6 foot 6 inches. I specifically paid for that room bc he doesn’t fit in a queen bed. He said we can cancel but we were not going to get our money back. He refused to talk to your representatives the 4 TIMES we called you after getting hung up on. I have a recording of him yelling at us to go back to our rooms and ignoring us. This is unacceptable. This is ridiculous. This is horrible service. You said we had to wait 4 hours for them to respond to your email. When we asked him, he said he was not going to respond to anything. It is 1:13am, I have been calling since 11pm. You have been no help and have not guided me through this situation. Please let me know where I can send my video of Ahmed yelling at us and the room we got.

Passable

Disliked: They dont have Hair dryer, the floor smelled like smoke, and the building isnt insulated, couldn't sleep well because we stayed in 2nd floor, someone stayed up 3rd floor walking back and forth all night.

Terrible experience don’t stay here...

Liked: Nothing
Disliked: Ahmed was rude went down to tell him about how dirty the room was and he started yelling at me telling me to go to my room and couldn’t do anything. My friends booked a room with a king size bed and when we got here he said they didn’t have any rooms left with a king bed charged them more and told them they could cancel the room and it get a refund or stay in a room with a double bed. Rooms were filthy !! Had food in the ac vents food on the ground from the last people. Hair in the beds floors were broken the rooms smelt bad. TERRIBLE experience DO NOT STAY HERE

Very poor

Liked: Bathroom was ok.
Disliked: Sheets were dirty, stained with some holes.