Red Roof Inn Charleston - Kanawha City WV

Very poor

Liked: Convenient.
Disliked: We had no wifi (because of the storm a few days before our stay, which was never fixed the whole time we were there), no mini fridge, and no microwave. We had to use our Hotspot on our phones just to have internet. My husband had to use our cooler to keep his insulin cold. We could not heat up food if we wanted to because of no microwave. We will not be stay here again. We paid a bit more here than at Days Inn/Super 8. I paid in advance with my debit card and still had to put down a $100 deposit. Double check the policy before you book your stay here.

Bad

Exceptional

Liked: Great staff. Very convenient location

Very good

Liked: Noisy HVAC unit, chips in the bath tub, missing toilet tank lid. No coffee in the lobby.

Bad

Liked: I like the friendliness of the staff and I also like the fact that they understood that I was not trying to be picky and they were very easy to get along with
Disliked: I didn't like the fact that there was blood everywhere in the room as soon as you walk through the door you could tell that the room has not been cleaned for a long time the chair that was in the room was cut up half of the plastic on it was ripped off the sheets the beds were not made when I went to the front desk to get clean sheets as I took the dirty sheets off it was blood all over the bed there was blood all over the comforter the shower curtain the shower had not been cleaned there was something black all over the shower curtain I cleaned the facilities myself in the room so I knew that we could set on it it was just awful

Disappointing

If all you need is...

Liked: clean friendly staff and patrons
Disliked: No coffee, no amenitites

Exceptional

cheap room rate and now...

Liked: location, quiet and great heat in room
Disliked: I was told my 2 rooms would be side-by side and they were not. no coffee in the lobby as advertised. stated strictly no smoking and under our bed we found a cigarette butt and a cigar??? towels and comforter had stains and chair in one of the rooms had terrible stains. phone did not work to call front desk