Name: Red Lion Inn & Suites Pontoon Beach
Address: 1240 E Chain Of Rocks Rd, Pontoon Beach, IL
Telephone: (888) 323-5826

Passable

No complaints

Liked: The staff were very kind, friendly,and professional. The room was modern, minimalistic, clean, with all the amenities. Could use some cosmetic touch ups like caulking and new trim work but I believe they are working on it as it used to be a motel 6 recently bought out . . . I think. The price was very budget friendly and we appreciated that as we like to spend our money on other things during a trip.
Disliked: The pool was not available/open. But I believe they were having some work done on it so not a big deal.

very clean and comfortable. A...

Liked: very clean and quiet. Great coffee!
Disliked: no shampoo or hair dryer

Pleasant

Exceptional

Liked: Staff was very friendly. Clean room. Comfortable environment.
Disliked: The road construction. And swimming pool not available.

Will not be back

Liked: Pretty friendly
Disliked: The staff wasn’t nice. The rooms wasn’t clean they was blood and dry blood on the side of the bathroom toilet in my room. They didn’t clean the rooms every day and we had to go and get towels and ask for towels and things because they wouldn’t keeping the rooms up

Better pillows please

Liked: Great customer service. Spacious room. Clean. Bed was comfy.
Disliked: Pillows. The pillows got plat fast. And even though the bed was very comfy the pillow didnt help much.

My stay at RED LION...

Liked: My stay at RED LION INN and SUITES Hotel was truly delightful. The atmosphere is wonderful, creating a warm and inviting environment that made me feel right at home. The room was spacious, providing ample comfort and convenience, perfect for unwinding after a long day. The rate was reasonable, offering great value without compromising on quality. Hotel is the best choice for short-term stays, combining comfort, affordability, and a welcoming ambiance. Overall, I would rate my experience a solid 5 out of 5.
Disliked: NA

We were comfortable and felt...

Minus the staff. Not the...

Liked: The staff was pleasant.
Disliked: The room given to us was right outside an off ramp. We heard big rigs all night. Not to mention the stadium light they had right outside the room. Room was lite up all night long. Beds were terribly uncomfortable, no support. There was a wall plug-in without a cover. Terribly dangerous for a magnitude of reasons. Bathroom was small and didn’t offer much room to move around in.