Red Lion Inn & Suites Des Moines

Bad

Liked: Nothing
Disliked: Unfortunately, my experience has been deeply unsatisfactory and, in many ways, alarming. This stay involved multiple breaches of Booking.com’s guest safety, hygiene, and privacy policies. Here are the key issues:---

Walked in, walked out, waiting...

Liked: Very sub standard and an embarrassment to the Red Lion name.
Disliked: Looks like frequents hookers and drug dealer. We walked in, checked in, went to room and walked out.

Exceptional

Disliked: Not able to due cash payment for Room deposit

Bad

Superb

Read above.thank goodness I didn’tneed...

Liked: It was conveniently located near where I needed to be
Disliked: A drug dealer in a wheel chair right on the property. The entrance into the lobby has NO, I repeat NO ramp and the automatic door for handicap access was broken. That goodness i am only on crutches. It took a family member helping me up because the step up was so large. Also, the parking was tight and the handicapped parking was laughable and not marked, a non handicap car was there. The front desk guy was a little “too nice” offering to take my bag into the room even though my granddaughter was carrying it and my daughter was right there as well. He was kind of leering. My door had to be slammed shut to lock and the door to the adjoining room was unlocked and open. There was no coffee maker or even glasses to get a drink of water.

The only thing I was...

Liked: No bed bugs!
Disliked: The bathroom was dirty and smelled bad. The location says smoke free but all the hallways smell like smoke and a dirty smell.

Pleasant

Pleasant