Red Lion Inn & Suites Des Moines

Was mostly good.

Liked: The room was clean and beds were comfortable.
Disliked: Able to hear voices from adjacent rooms and unsure where it was coming from but could smell cigarette smoke.

Exceptional

Liked: I liked James at the front desk helping me get a room that was convenient for me during chemo appts and budget friendly.
Disliked: There was no swimming pool

Very good

Bad

Liked: People next room talk all night. Couldn't sleep.
Disliked: Dirty no toothbrush or toothpaste.

Bad

Liked: Nothing
Disliked: Unfortunately, my experience has been deeply unsatisfactory and, in many ways, alarming. This stay involved multiple breaches of Booking.com’s guest safety, hygiene, and privacy policies. Here are the key issues:---🚫 Health and Safety ViolationsThe AC unit did not function, leaving the room hot and uncomfortable.The bathroom fan was broken, worsening ventilation issues.The room was visibly dirty upon check-in, including eyelashes and nail clippings on the floor.We later discovered a dead fly inside the complimentary cereal provided to guests — a serious food safety concern.---🚨 Privacy ViolationsOn two separate occasions, hotel staff entered our room without knocking or notice:The first was while we were asleep.The second was while we were in the process of changing, and the staff entered with another guest — a complete invasion of privacy.This behavior is both unacceptable and a clear violation of Booking.com’s stated policies, which affirm that:> “Guests should be able to expect a safe, secure, and respectful environment. Any invasion of personal privacy — intentional or not — is strictly prohibited

Walked in, walked out, waiting...

Liked: Very sub standard and an embarrassment to the Red Lion name.
Disliked: Looks like frequents hookers and drug dealer. We walked in, checked in, went to room and walked out.

Exceptional

Disliked: Not able to due cash payment for Room deposit

Bad

Superb