Hell Canyon Grand Hotel Ascend Hotel Collection Guest Reviews
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|0.8 miles from Lewiston centre|
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Terra Fri, 19 February 2021
Poor service, filthy room, rude...
Disliked: Room was filthy and was not able to check in until 3 hrs past check in time because room was not ready. It was 7pm when I finally got a room. Added a picture of the wipe I used to wipe the bathroom counter with. It was filthy. And the staff is very rude.
Kevin Tue, 16 February 2021
Carrie Mon, 15 February 2021
Liked: The room was nice
Disliked: Our room wasn?t ready til 8:30 at night... they were way behind on washing linens and our entire group was 4 hours late getting rooms. Very poor customer service
Brown Mon, 15 February 2021
It was terrible. Never stay...
Disliked: Valentine?s Day! Wanted a special day for my wife! Got a call in early afternoon that the front desk told the florist that we weren?t registered there. Florist left with my wife?s flowers and called me. I called the motel and they did have our reservations. I had to then call the florist to have them delivered again. Flowers were then kept at the front desk instead of being sent to our room. We arrived at 5:00 pm and could not check into our room. We had dinner reservations at 7:00 pm at Meriweathers and did not get a call until after 7 pm that we could get in our room. So we were unable to shower or dress up before our special Valentines Day dinner. At dinner we waited 45 minutes to get our wine. When our food arrived it was cold! I finally caught our waitress (who we spoke to three times in the hour and half that we were there) and told her that I would at least like my potato warmed up. She frowned, said she would be back , and never saw her again. The girl that brought out our food was nice and helped us some and even closed out our ticket for us. The lady at the bar was very helpful and attentive as well. Overall, it was a terrible night and one that should have been very special! Luckily, it didn?t dampen our spirits and we still enjoyed what we have together!
Brenda Sun, 14 February 2021
Carol Thu, 11 February 2021
Liked: Breakfast was excellent!
Joseph Mon, 1 February 2021
Was just ok. Don't think...
Liked: Friendly staff brought me an hdmi cable that someone else apparently took before us so the nice big TV could wprk
Disliked: Smell of the papermill nearby woke me up out of a dead sleep. I thought it was a propane leak but it was the stinky papermill....
Lynnette Sun, 24 January 2021
Sophie Fri, 22 January 2021
Very Comfy Bed
Liked: The bed here was so comfortable! The staff was very friendly, and the restaurant in the hotel is great. Good amenities, with updated appliances and I was able to use their laundry machines as I had a longer stay. Would highly recommend, as it is excellent value as well.
Brenda Tue, 5 January 2021
Not as good as usual....
Liked: I do like this property, we love the view of Christmas lights in the park in the center of town. Beds are comfortable, nice television.
Disliked: I have stayed here a lot, this wasn't the best stay this time, the room was a bit worn and bathroom floor didn't seem very clean. Had other rooms that were better in prior stays, Covid was barely considered by other guests, it was also noisier... a housekeeper hopped into the elevator with us with no mask... we were traveling from another state. Even though it stated housekeeping was every 3 days d/t Covid we didn't ever get any service and our stay was 4 days, full garbage, etc