Ranfurly Evergreen Motel

Would never stay here again.

Liked: The location was excellent.
Disliked: When we arrived, there were some disheveled-looking people in the driveway pulling a car engine to pieces. They had a huge American Bulldog with them, which made us feel uneasy.Although the reception sign said "open," there was a note on the door stating:“We regret to inform you that due to the current challenging economic situation, we must take steps to minimize our operational costs.”A phone number was provided. When I called, the person who answered mumbled something inaudible—I assume it was a greeting. I had to ask, “Is this the Ranfully Evergreen?” They confirmed and said they would drive down to give us our key. So we waited, surrounded by rust, overgrown weeds, and a place that looked like it should have been bulldozed. Out the back window, there was an old, rusted fridge dump yard, adding to the overall sense of neglect.When the host finally arrived, he was unfriendly. He didn’t show us to our room or offer any information—just handed us a swipe card.Inside the unit, we found just two towels, two forks, one spoon, and one knife—despite booking for three people.We had booked a unit with a separate room, but it was poorly designed. Half the wall was glass, so light and noise passed through easily. It offered no privacy.The water pressure was almost non-existent—just a dribble from the taps. I couldn’t even rinse toothpaste off my toothbrush properly.The bed was the most uncomfortable I’ve ever slept on. It was a mismatched double mattress on a queen or king base, with no mattress protector and only a single flat sheet. The sheet kept slipping off, revealing a mattress covered in yellow, brown, and red stains. Out of sheer frustration, we ended up taking the mattress off and sleeping on the floor. The base was missing legs and had been roughly patched with misaligned scrap wood.There were no power outlets near the bed, so I had to charge my phone across the room.The blanket smelled mouldy.

Perfect location to stay near...

Liked: Best location near the city that makes it easy to travel, free Personal parking and nice clean rooms.

Exceptional

Really enjoyed this clean spacious...

Liked: Very big rooms and very clean.
Disliked: Depending on the room, the wifi wouldnt work properly

Overall very close to venue...

Liked: Would of been nice to have a plate for each person staying, we used a plate from next door so our kids could have breakfast
Disliked: Not enough plates for those who paid to stay

Lesson learned.

Liked: It was close to the event we were attending
Disliked: I know management can’t predict who they allow to stay at the facilities on short term basis however the lack of noise control amongst a few things for the “long termers” was imminent. Sadly the fear of safety for management was more prominent than the safety of those actually paying for their stay. Not to mention a young family of girls. I did not enjoy my stay and I felt extremely unsafe for myself and my girls thanks to the neighbors in room 10. I had zero sleep and decided to vacate and travel back home on the 3 hour drive back and take the risk than stay another night. Management did however reimburse my last nights stay. They handled that part well. Just a shame the long termers have to ruin it for the people who purely just wanted a place to rest while enjoying Auckland on short term at the same time. The lack of tea/coffee facilities were up there too and clean dishes were limited for a family of 4. Overall the place wasn’t a bad stay however just lacked a bit of care and what they allow on their premises. It has potential for growth with the right mindset and support (that’s not govt funded)

Disappointing

Disliked: Customer service could improve, no complimentary milk available. No dishwash liquid, no tea towels. Sliding door between bedroom & bathroom wouldn't stay closed. No lounge chairs available, used outdoor seating.Disappointing.

It was fine.

Liked: Location was close to the venue as planned.Beds were comfortable, shower was decent.
Disliked: Laundry was lacking no iron to tidy up shirts. Toilet had no locks nor sound proofing which is uncomfortable.About an hour before arrival we were rung up to say that they cancelled our booking. No plan to compensate us properly. That is terrible service, but we then got recalled to let us know they found a space for us. Very questionable booking systems, would not stay here again for that reason alone.No breakfast whatsoever.

Good