Ramside Hall Hotel Golf & Spa

Really pleasant

Liked: Rooms were lovely and spacious, beds very comfortable. Good location as we were attending a wedding in Murton.The fillet steak in the Rib restaurant was first class.
Disliked: Some of the staff were a little miserable at breakfast, but we would still stay here again.

Does not come up to...

Liked: The room was bigger than I expected and so was the bed. The staff were also very helpful and polite at all times.The swimming pool was a great size, jacuzzi was lovely, as was the sauna.
Disliked: ROOM: The room was quite dated and shabby. The standard lampshade and one of the bedside lampshades did not fit/were not secured so were constantly tipping and looked awful. There were two different types of lightbulbs in the bedside lamps, i.e. one was a daylight bulb and one was a warm light bulb. The desk lamp did not work and neither did the main ceiling light in the entrance hallway of the room. Someone came to try and rectify this, but he had to bring a second desk lamp and could not fix the ceiling light so I could not use the full length mirror properly as it was too dark (plus this was in completely the wrong place). The wardrobe was very old and rickety with a rail that was too low so I could not hang up my long wedding guest dress properly. The sheets on the bed seemed too small and were pulling off the mattress after just one sleep. The pillow cases didn't fit the pillows properly. I had a lovely big window which overlooked the carpark, but only blackout curtains so when opened, anyone and everyone could see in - these windows need some kind privacy curtains/voiles so you can enjoy the daylight but with some privacy! SPA: As a guest of the hotel, I was only allowed to use the swimming pool, jacuzzi, sauna, steam room. Full access to the spa facilities are reserved for members and Spa Day people only!! This is not acceptable.BREAKFAST: Basic, not very hot, and not the variety on offer that you would expect for the price of the stay. I also had a burger and chips the night before, and whilst the burger was really good, the chips looked like they had been fried earlier in the day, then re-fried just for me!! Also, the bar prices are extortionate.Finally, I was shocked to note that in the "HOTEL GUESTS ONLY" Lounge next to Reception, had a little tea and coffee station, which I thought was a nice touch, until I read the sign that it was £3 per cup!!! I paid £500 for two nights - not good value for money at all.

Exceptional

Liked: Everything

Exceptional

Exceptional

Superb

Exceptional

Exceptional

Passable

Liked: Staff were lovely. I have been a few times but standards seem to have slipped my bed was pushed together to make a double and the sheet didn't fit.
Disliked: Beds pushed together. Sheet that didn't fit. Spa evacuated early in morning we left at 7.30 instead of 11 due to this