Ramside Hall Hotel Golf & Spa Guest Reviews
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|2.9 miles from Durham centre|
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Tim Sun, 28 November 2021
Eamonn Sat, 27 November 2021
Great location and facilities, but...
Liked: Location was great plus the facilities.The rib room restaurant was excellent.
Disliked: Wasn't super clean. Our room was never hoovered and we had to ask the cleaners to dust down the surfaces as a layer of dust had formed even before we arrived. There were also marks on the bathroom wall that were eventually cleaned.COVID doesn't seem to be in existence here either. No-one was wearing a mask amongst staff (and most clients). People coming in to clean rooms or provide room service should be wearing masks at a minimum, but nope. It's interesting in itself that the hospitality sector has been the worst hit, but from what I can see, it's also the most wreckless. Reception staff (some) are cold and unwelcoming. The strangest thing was when my wife asked for room service for lunch, which included a soup costing £5. Reception hounded her for the cash, when it was just £5 after paying well over £1000 to stay the week. I think it may say something for the clientele they usually get here.Food was also underwhelming. The only good place is the rib room. The restaurant manager Jean is super nice and welcoming. The wine and beef were delicious. The other parts were pretty bad. The fusion restaurant was of particular low quality. I'm not sure where they get the definition of prawn tempura from, but it's certainly not from the Japanese. They put breadcrumbs on some prawns. Plus the dumplings tasted store bought.Finally, they had washing mashing rumbling at all hours of the night, often after 11pm. Wasn't super disturbing but not great either.
Lee Sat, 27 November 2021
Jo Sat, 27 November 2021
Liked: Spa area was lovely.
Disliked: Was told my daughter wasn't allowed in spa area after 6pm. This was not in booking conditions or on website. Would've checked in earlier had I know and not had a disappointed child on my hands. Bar area has no atmosphere and really tacky caricature drawings on walls. Very dim lighting throughout. Most uncomfortable pillows I've ever slept on.
Rebecca Fri, 26 November 2021
Liked: it was beautiful and peaceful
Disliked: nothing :)
Callum Thu, 25 November 2021
It was a lovely stay,...
Liked: I thought the room was well put and tidy and the spa facilities were brilliant. the staff were very helpful and well mannered.
Disliked: the bath in our room was disgusting, it hadn?t been cleaned out from people who had previously used it. our check out was 11am yet we still had the house keeper knocking at the door early hours of the morning.
Donna Mon, 22 November 2021
very relaxing will be back...
Liked: everything from staff so polite to amazing food
Disliked: I?d only say the little downside was the mattress quite hard found it uncomfortable but loved the blackout curtains even had a lie in
Kyle Mon, 22 November 2021
Robert Mon, 22 November 2021
Liked: Better than last stay ,but very disapointed in the Rib Room as the meal was below average...
Disliked: quality & time waited
Alisha Sun, 21 November 2021
worth the price, will return
Liked: lovely building, very classy
Disliked: some of the things were in different buildings but not hard to find