Pleasant

Liked: Great location. Free parking. Free shuttle to parks. The suite was nice, so my daughter had her own space at night.
Disliked: Club level was not worth the money. The breakfast was not very good, though they did have one waffle maker. Lots of carbs, no hot options. The light snacks in the evening didn?t exist. The towels were small. The bed was hard. Not a good value for the money.

Not bad

Liked: The staff was awesomeness, friendly, helpful and accommodating. The room was ok. The location of the hotel was perfect. The view was ok too. In spite of the negatives, I really enjoyed the stay and would stay there again....so long as the price is right & they continue to have a great staff
Disliked: One of the dresser draws was broken, the windows could have been cleaner, had to move the microwave to use it, the iron board pad could/should be thicker, having to pay extra to use the safe, room clock wasn't plugged in, unable to connect to wifi most times

Exceptional

Exceptional

Superb

Liked: The room is big and nice view of the lake. Location very near with universal studios and restaurants and convenient stores.
Disliked: Breakfast could be better with some more options.

Poor

Disliked: They were not accepting cash

Overall we had a good...

Liked: The location was great, and the lobby was nice.
Disliked: There were 2 towers and the advertised photos show the newer space and we were in the older part of the hotel, this was a disappointing. We had some lighting issues in our room, the tub was clogged up, and the beds didn?t appear to be true queen size beds. The breakfast was free but it was a little lack luster.

Good

Liked: Good, nice hotel.Good breakfast, good location for a walking and also free shuttle to the Universal and Disney resorts.
Disliked: Room service inconsistent regarding what they provide each day.Check-In process once you arrive involves some paper signing which you don't really see these days.

Exceptional