Good location

Liked: Very nice breakfast to start the day.
Disliked: Bar was dirty and food was not very good after a long day out.

Good

Liked: Basic but met needs as we were only after a bed for the airport connection

Passable

Liked: The breakfast was really good.
Disliked: The room. Dirty and smell bad. The bathroom need it some cleaning.

Exceptional

It was good

Liked: Good communication
Disliked: Lobby was below expectations

Yuk

Liked: Good bed
Disliked: Poor cleanliness Scum at shower door Needs total cleaning,walls,carpet,bathroom.

Indifferent service is not what...

Liked: We selected this property because of the location - ease of access to the airport.The chef who was replenishing the Bain Marie was delightful.
Disliked: The young lady on reception who checked us in was very helpful but it was all down hill from there.We went to the buffet breakfast at around 8:45 and found there were no forks. When I asked at the dining reception I was waved in the direction of the cereals and dismissively told that is where they were. I replied that there were none left. The person on reception then left and when I went back about 5 minutes later there were still no forks and no knives. A server then came and put a pile of plastic knives and forks into the tray - really?????? Another server came out and when I asked where the knives and forks were she waved her hand at the plastic. I told her I did not do plastic cutlery and her response to me was ?you need to calm down? - REALLY!!!!! - this after I had now been waiting nearly 10 minutes for cutlery!!!!! She then informed me that they were waiting for cutlery to come out of the dishwasher - again, really? - most hotels have a high speed dishwasher that is able to wash at high heat and quickly. When I questioned the quantity of cutlery they had available, she told me they did not have enough.Breakfast runs from 06:00 to 11:00 - surely you have staff available to ensure tables are cleared and reset with a napkin, spoon, fork, knife as quickly as possible in order to make sure there is a quick turnover.I wrote on the back of a card at reception that 1) there was a problem with the hand basin not draining, so scum was left all over the bottom of the basin; 2) the tap/faucet in the bath was dripping; 3) please could we have an additional pillow - a queen size bed should have 4 pillows as standard - and handed this to the person on reception duty. He said he could move our room, we said not to worry, he said he would get maintenance to check on it. Upon our return from the Stampede much later that night, not one thing on my list of three had been attended to. How hard is it to ask housekeeping to provide an extra pillow??????

On the whole stay it...

Liked: The breakfast was wonderful.
Disliked: Better communication between staff. The day we were scheduled to check out. We were disturbed 3 times before 9 o'clock because a staff member had checked us out at 7:15. Even though we were still sleeping in our room. The policy of daily rate changes is very frustrating.

Good

Liked: Location was good.Breakfast was great.Gym was nice.Room was clean & a good size for 4 people.Staff were professional.
Disliked: Elevator was SO SLOW! And one was broken for the 2 days.Hot tub was unfortunately not operational during our stay.Need more chairs on the pool deck for parents to sit with their kids.