We really appreciated the friendliness and helpfulness of most of the staff members, particularly Debbie at the front desk and Evone in the dining area, as well as Kiwi Ben the bartender. We would definitely stay here again! :)

Liked: We very much appreciated that the hotel staff moved us to a quieter room and when we alerted them to the fact that our air conditioner did not work throughout the night, they had someone there right away.
Disliked: Noise from other vacationers and the smell of smoke in the hallway. Our room also got very hot during the night with no air conditioning.

Superb

Exceptional

Superb

Overall, I mostly enjoyed my...

Liked: The view, friendly staff
Disliked: Cleanliness, issues with door, miscommunicationWhen I first arrived, I was a little skeptical about the property. The hallways were outdated and creepy looking and the elevator scared me every time I rode on it, but overall I enjoyed my stay. The room could?ve been a bit cleaner- the floor was not swept and many of the corners were dusty. The views from this hotel are phenomenal and the front staff were very pleasant and nice, however, I incurred many issues during my stay which will probably deter me from utilizing this hotel in the future. I had two rooms (one for my parents and one for me). One had a 3 night stay, the other a 4 night stay. When I checked in for both rooms, I wasn?t informed which was which so come day 4, the room I was staying in ended up being the 3 night stay room and there was mass confusion between myself, the housekeeper and the front desk. I had to check out of mine and move into the other room I booked (rather than being offered to stay in my room and check out of the other). I also asked for late check out when I checked in and that wasn?t noted on either of my rooms so I ran into issues with that as well. Additionally, the tv wasn?t working in one of the rooms during the first day. William was very nice and accommodated for that issue, which I am thankful for, however, I spent the first day and a half with no tv. Lastly, as I was preparing to check out, I took one load to the car only to be locked out of the room due to the battery dying on the door. Thankfully I wasn?t in a rush to leave but it still was annoying to have to run up and down three times. I will note, though, that maintenance came quickly and addressed the issue. The frame on the door was also messed up so during my entire stay, I had to throw my body into the door just for it to open. Not to mention, I was charged a total of three times (two for each room but an additional charge that wasn?t warranted).

Very good

Exceptional

Liked: Indoor pool
Disliked: Nothing

Good

Liked: The hotel was very clean and the staff was very friendly.
Disliked: The bathroom was very small. When you sat on the toilet, the toilet paper holder was so close you sat on it.

The stay was ok overall.

Liked: The location was good. The room was spacious. Though the indoor pool was a bit small the kids enjoyed it.
Disliked: The facilities were outdated. Walking through the halls you can see the carpets could use a good cleaning. The room was clean however the air vent in the bathroom was extremely loud and noisy, you didn?t even want to turn the light on because of the noise. Parking definitely limited in the evening.

Exceptional