Exceptional

Stayed After A Long Flight

Liked: I had returned from a long international flight and the lady on reception at approximately 5pm on November 29th was very kind after finding out my luggage was left behind in Europe and failed to make my flight. She offered me a toothbrush and toothpaste. I ordered some food from the restaurant. The gyoza was lovely but the pizza didn?t have much taste, it was slightly bland. The server however was friendly and had no problem providing me cutlery and condiments. I can?t comment on the facilities as I did not use them but the wifi is complimentary and great. I never had any issues with it. It was strong and I was able to do what I needed to online. On my first trip, when I arrived November 15th, the woman on reception kindly granted me a complimentary 1pm check out as I had a late flight which was massively appreciated.
Disliked: On my first trip staying November 15th, I used the shuttle bus service on the 16th. Ideally I needed to use the 12pm bus but I was told that timeslot was not available so I had to use the 1pm service which was cutting it fine. The bus was then 20 or so minutes late which can?t be helped due to traffic but then when the driver arrived, he spent some time chatting. It seems my late check out of 1pm was not communicated to other departments. The housekeeping manager knocked on my door just after 11am and then apologized confirming no one told her I had a late departure. That same morning, after 11am, I went downstairs. As the housekeeping manager was unaware of my late check out, I thought maybe my key card had not been extended to 1pm and by the time I got back to my room on the 6th floor, it would not work. On my way back to my room, I stopped by the desk and asked them to please ensure my key card worked. The woman, who I believe was a supervisor or manager of Asian descent was rude. She assured me it would work but when I explained that her management was not aware of my late check out, I wanted to make sure my key card would work after the 11am check out time as I did not want to get to the 6th floor, find it didn?t work and have to come back down again. I work in reservations and hospitality, I am extremely polite to other people in that role however she was rude, reactivated the card, put it in my end and didn?t even look at me or say anything.

Perfect Stay If Flying From...

Liked: This is the 3rd time I have used this hotel due to convenience for flying in and from Calgary Airport. On this stay, the lady on reception at approximately 6pm Saturday November 30th was lovely. She was professional and friendly and noticed I had made a last minute back to back stay and welcomed me back which was a nice touch. The beds are comfortable , the water was nice and hot when I ran a bath and I was allocated the 6th floor so I was not disturbed due to an event taking place. I also needed a cork screw as I had a corked bottle of wine. The lady in the restaurant kindly provided me one.
Disliked: Out of the 3 stays I had, only one room had a TV guide. It would be nice if all rooms had them.

Exceptional

Liked: Front desk people were very welcoming. Big room, with everything you need. Comfortable place.
Disliked: Nothing

Good

Liked: Free breakfast.
Disliked: Too warm in the room and hallways. Trying to adjust temperature in the room didn't seem to do anything.

Avoid

Liked: Helpful Waitress
Disliked: Unhelpful Staff (except above) Poor Food especially Breakfast which was gross Smelly Room Uncomfortably Beds Very Noisy and Cigarette smoke from other rooms Save money, go elsewhere.

Thanks it was a good...

Liked: Great place, people, and stay.

Perfect for what I needed

Liked: Room was comfy, breakfast was really good and the staff were helpful and friendly!
Disliked: Na

Exceptional