4star hotel that is actually...

Liked: Upon arrival we were met with attitude from the reception. I had booked the hotels finest club room however, the room was very dated and dirty and at a cost of £180 pounds, I requested an alternative to which their wasn?t so we had to downgrade. When using the hotel bar, we were told there was no Diet Coke and would I mind having Orange Juice instead. This continued throughout the evening for all guests. Sitting at our dining table, a high percentage of the menu wasn?t available due to no stock however, the food was very good but, I requested 4x Bottles of still water to take to the room and was informed the hotel had no water. Overall the hotel staff were pleasant but, the oldest manager was no more than 20years old and this reflected in the stay. Would I return? No.Would I recommend? No.I?m sorry to be blunt but this was an awful experience.
Disliked: Nothing to like.Unprofessional.Dirty.Dated.

Passable

The stay was made better...

Liked: Customer service was excellent considering website is not up to date.
Disliked: Pictures on website do not fit the hotel look and feel. Please update.

A lovely, really pleasant stay!

Liked: Really lovely, attentive staff!!

Great stay!

Liked: The receptionist, Shannon was really lovely and very helpful ?Bedroom was lovely. I had a king twin room with my 2 children which had lovely views over the garden.
Disliked: Breakfast was delivered late but that?s understandable given the current situation!

Superb

Brilliant

Liked: They got us the wrong room and was quick to change it for us we ended up with a brilliant room
Disliked: A little more sensitive to anniversarys

Exceptional

Very good

Liked: Having our own garden was wonderful.
Disliked: The sofa bed was rather rickety.