Ramada Hotel & Conference Center by Wyndham Hammond

Liked: Beautiful, big room. Clean. Would certainly stay again.
Disliked: The gentleman who checked us in wasn't very friendly; however, everyone else was.

We got there and the smell in the lobby was old and musty. We waited about 40 minutes for our non-smoking room to be ready. When we got our room, it smelled somewhat fresh. We left for about an hour and came back to it smelling like someone had just smoked a cigarette. I guess that's how long it took for the spray to disintegrate. The smoke smell was thick in the room, the carpet felt dirty and the bathroom sink was so old it was cracked. The staff wasn't friendly except for one of the shuttle drivers. I've stayed in Ramada's many times and this does not meet the excellence of all of the others we have stayed in. I'm quite suprised Ramada lets this hotel have their name on it. I would not recommend it.

Liked: Bed was comfortable.
Disliked: Room smelled of cigarettes; dirty; outdated; skeleton staff.

Overall, me and my family...

Liked: The breakfast was good and in a good location.
Disliked: I didn't like having an inoperable bathroom fan.

Very good

Liked: It had free parking and was close to the South shore Train line.

Very good

Exceptional

Very good

Very good

It was not good. The...

Liked: The staff were very nice.
Disliked: Nothing. It was run down. Carpet stained everywhere. The whole place stunk of some nasty cleaning solution, like they were trying to hide something, I sneezed my brains out both nights. The whole place needs an upgrade.

Superb

Great

Liked: The accommodation was very clean, the coffee was excellent, we ate a lot, polite staff, everything was great
Disliked: Nothing