Quality Inn Wayne - Fairfield Area

Bad

please do not stay in...

Liked: nothing.
Disliked: the check in women was very rude. She was on the telephone on a personal call speaking a different language. I say thank you when she gave me the keys and she didnt even say thank you at all. My daughter and grand kids had to leave at 1:00 am because they found bed bugs on the bed.

Disappointing

Disliked: The hotel curtain was dirty there was no door to the bathroom I was mortified no blow dryer

Bad

Superb

Liked: No comment
Disliked: N/A

Rooms need to be cleaned...

Liked: There was no breakfast
Disliked: Had a roach in the bed run across my leg

Had roaches

Liked: Nothing
Disliked: I didn’t like that there were roaches in my room and have yet to receive my money back

Very baf

Liked: Nothing costumer serverise so bad and rude
Disliked: We arrived at the hotel after a 10-hour trip, and we were shocked by the room—it looked nothing like the photos. The smell of smoke was overwhelming, and all the neighbors were smoking too. The bed was extremely uncomfortable; just sitting on it made the mattress sink like a spring was broken. I don’t understand how this hotel is rated 3 stars.We tried to cancel the reservation but no one was there to help us. There was no management available. We called several times but got no support. On top of that, they charged us again and we don’t even know why. When we contacted them, the staff was rude and unhelpful. Every time we called, they told us to call back at a different time—either in the morning or at night. There was never anyone available to assist us.

Bad

Liked: Nothing.
Disliked: Very unclean.