Bad

Exceptional

Liked: The bed was very comfortable and relaxing.
Disliked: The showers are a little older in style but the water was hot and I washed so job accomplished.

My 10 hour stay

Liked: The staff was amazingly helpful. He was helpful and accommodating. Changed the room to a cleaner and fresher location.
Disliked: I had to change rooms. The non smoking room was very strong smelling of cigarettes smoke.

Exceptional

Horrible management .... Beware

Liked: Location to airport is convenient to my work
Disliked: Horrible management. Rude, shouting, condescending and no customer service skill whatsoever. Ramada should remove their name from this property. Roaches, locked out of room because key didn?t work waited over an hour for them to call maintainance to come from home to fix. Front desk agent said the management is to cheap to replace the machine. No grab and go breakfast twice as promised. Barely cleaned rooms. House keeping opens door without knocking. Rudest management I have experienced in my life and I worked as a flight attendant 20 years. Because of my work in the weekends and the hotels location I have stayed their multiple times. This is the final straw I am a rewards member and My international flight cancelled and I had to change my reservation as is happening a lot due to covid. When I tried to call and change manager yelled at me over the phone, wouldn?t listen to my explanation and refused to honor the second night of my reservation. Although this property had a free cancellation policy he YELLED at me and refused to listen and refused to give me my room Hotel rents rooms to locals for a few hours ... (no tell motel) which creates a seedy feel and not what I would expect from a Ramada. Actual travelers who expect service are treated as an inconvenience Horrible management. Management of this property is the biggest problem.

Good

Pleasant

Disliked: Staff was going to charge an extra $60 for a one hour early check in until I asked to speak with the manager. Manager agreed not to charge me.

Exceptional

Bad Experience

Liked: The front desk and refunded 2/3 of my stay but not all.
Disliked: When I checked into the room and went to the bathroom the first thing I smelled was urine. When I looked behind the bathroom door there where two wet towels, one on the floor and one on the door hook. I had to call the front desk and they came and got them, the smell went away shortly after. I left and came back at night around 11 with my girlfriend. When we got back and pulled the sheets down there were black spots on the sheets, there was dust all over the lamps above the bed and the bed head wasn?t cleaned spots everywhere. Because we had no place to go we stayed the night and check out early in the morning, we were supposed to be there for 3 nights and couldn?t stay because of the conditions.