Ramada by Wyndham Reno Hotel and Casino

Passable

The staff and security were...

Liked: Good location
Disliked: We got in at 2am and the people around the hotel were seedy looking…. All the doors were locked and you had to talk with the front desk in Oder to be let in….

Good

Liked: Centrally located
Disliked: Room was very small, bed almost took up the whole room

Good

Liked: The price.
Disliked: The shady people around.

Pleasant

Exceptional

Very poor

Good

Horrible experience never will go...

Liked: The beds were comfortable on the fourth floor however some friends of ours that traveled with us and were on the 12th floor had horrible beds that felt like they were sleeping on the flat box. Springs.
Disliked: It took us almost 2 hours to check in. They had to downgrade his rooms because it still wasn’t ready. They were not ADA compliant with a Service Dog insisting that we had to be on the pet floor, which is against the law. You cannot segregate service animals. I booked six months ahead of time noted that I had a Service Dog and still had to wait the two hours. I had gotten a discount for early Reservation reservations to upgraded room. They gave us a $10 night discount for the downgraded room which was still more expensive than my original price staff was rude would not comply with the ADA compliance would not remove refrigerator in as requested for medical needs. There was literally drug and sex transactions occurring in the parking lot. The homeless was outrageous. We stayed here last year in 2024 and it was not like this very disappointed and will never return.