Ramada by Wyndham Provo

Good

Liked: Comfortable beds, breakfast, fitness centre, easy to taxi into town
Disliked: Busy at breakfast (small dining area),

Poor

It met my budget but...

Liked: Breakfast seemed typical and was fine... kids seemed to enjoy the pool.
Disliked: The hotel tried to charge me $126 on top of the payment I made to booking.com. The employee that was checking me in had to text message her manager to see if they could remove such charge. She could not explain why I was getting charged in the first place... after at least 15 minutes of waiting on her manager she said that they could not remove the charge and that I would have to contact booking.com... after calling booking.com and unfortunately only being able to work with "AI" I was told that it was the hotels responsibility to clear this additional charge up.. I felt like I was getting taken advantage of... I then went and spoke with the same employee, and she then stated oh my manager was able to take care of it. Then I had to pay the $25 deposit for I guess the insurance if I damaged anything. What seemed a bit weird is I had to be charged for 2 separate transactions instead of one amounting to $50 total... So now my card got charged twice instead of just once. Every time I asked the service desk employee a question she would just reply "I don't know, or I am not sure, or you will have to ask someone when you check out... This did not help me have any confidence with her training or abilities to help with my charges/stay.One of our bathtubs would not even drain and in the same room the door casing appeared to have been damaged/kicked in at some point and the door was difficult to open. The odor in the rooms was overpowering and my skin is still crawling from sleeping on the bed which terrifies me of having bed bugs or something causing this irritation. 2 of the four door keys would not even work which seems to me they were not even programmed. When we asked for towels for the pool, they could only find a total of 5 towels... We asked for 8. Just seemed to be an overall letdown for what "Ramada" hotels typically are. I get that the cost was low, but the hotel seems to be run down.

Pleasant

Pleasant

Not organized at all.

Liked: I liked that we could have our dog with us. The breakfast was good.
Disliked: We stayed 3 nights and never got our room cleaned, no clean towels, no toilet paper we had to go to the front desk and get everything our self. They lost our reservation even though I booked 3 weeks in advance.

Yuk!!

Liked: Nothing about this flop except for the night staff.
Disliked: Broken door handle and lock. Lamps missing shades and not working. Worn out chairs. For the price you charged you should be ashamed!

Good, staff friendly, breakfast great.

Liked: Breakfast was great....shower was great. Maintainance was good about getting toothpaste top out of drain.
Disliked: Musty odor in carpet, sink was missing drain stop and lost toothpaste top down the drain , faucet leaked, no hot water to sink, toilet seat was loose we couldn't get tight. Hair dryer didn't work.. the bathroom needs complete make over..[shower. worked good] but had to do things from bathtub only place that had hot water.

Exceptional

Liked: Everything was as advertised, which is always a plus. Location was great. Staff was great.
Disliked: Breakfast could have been a bit better, but overall good.