Disliked: Lots of people hanging out around parking lot. Halls always smoky. Room was not as clean as we�d expect upon check in. Internet was out for 20 hours, staff said it was spotty and being worked on. It was completely out, not spotty.

Liked: The lobby. The towels didn�t appear to have leftover hairs on them. The key cards only didn�t work two times.
Disliked: For some reason, hotels always seem to have dirty bathroom doors, especially on the inside. The light fixtures were dirty so i wonder what else wasn�t sanitized. The wall next to the bed was FILTHY. I was embarrassed I booked this place for my fami

Disliked: There was an "out of order" sign on the laundry room door. I went to the front desk and asked the guy working if he knew when it would be in order. He said "I don't know anything about the laundry room." Uhmmm ok but like, can you ask someone? ðŸâ?¢â??

Liked: allowing me to have my dog with me was the deciding factor in choosing this hotel.
Disliked: the hallways are a bit of a maze to navigate.

Liked: Lost item in room hotel has not gotten back to me.
Disliked: Lost item in room hotel has not gotten back to me.

Liked: Location
Disliked: Room was horrible. Toilet barely flushed, tub didn�t drain, had to re-do room key 3 times, people kept propping doors open.

Liked: This is a terribly underrated hotel. It has convenient plugs for recharging phones, a wonderfully comfortable bed, and both a fridge and a microwave. All this within convenient distance of BYU and the Convention Center.
Disliked: Everything was great!

Liked: Location is good. Foyer was impressive and breakfast area roomy. Breakfast was better than average and staff was very good at keeping the area clean and well stocked.
Disliked: Had to be the worst mattress ever. Hard as a rock. Room was outdated. There was a horrible smell, we think from the steakhouse that joins the hotel. Hard, dried soap residue in the bathtub soap holder-not clean at all. NOT the 2 1/2 star rating it has.

Liked: Quiet